---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Customize fields for the approval message

# Customize fields for the approval message {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize the body message for a request, change, and request item approval sent in
Microsoft Outlook.
* **[Customize fields in the approval message for request](https://www.servicenow.com/docs/PabK3P73FpNCdNqYqAcZmQ)**   
  Customize the body message for a request and request item sent in Microsoft Outlook.
* **[Customize fields in the approval message for change request](https://www.servicenow.com/docs/CxAh5R~sfbFM0M7Z_Q2sTw)**   
  Customize the body message for a change request approval sent in Microsoft Outlook.