---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Customize fields in the approval message for request

# Customize fields in the approval message for request {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize the body message for a request and request item sent in Microsoft
Outlook.

## Before you begin

Role required: oam_admin

## Procedure

1. Navigate to AllActionable MessagesOAM Definition.
2. Choose one of the following:  
   {#customize-fields-request__table_jvz_nnl_f4b__entry__2}

   | Option | Action |
   |:-|:-|
   | Request | Click OAM Request Approval |
   | Request Item | Click OAM RITM Approval |
   [Table 1. OAM definition]

   {#customize-fields-request__table_jvz_nnl_f4b}
3. In the OAM Container section, customize the following fields as required:  
   1. Title: Title of the Outlook approval notification.
   2. Requester info: User who created the request.
   3. Request Details: This field can be customized. You can also add additional fields as per the requirement.
   {#customize-fields-request__ol_q31_5nl_f4b}
4. Click Update.  
   The approval message is displayed in Microsoft Outlook as shown below. Click
   View Details button to view the request in
   ServiceNow instance.

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