---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Document Viewer

# Document Viewer {#ariaid-title1}

* Release version: Australia
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Document Viewer enables you to view documents directly in the ServiceNow AI Platform rather than having to download them.

Document Viewer is available in the Classic UI, Service Portals and Workspace.  
Document Viewer supports viewing various file types in the platform including a UTF-8 character encoded PDF files up to 50 MB. To use Document Viewer, enable it at instance level.  
Note:  
Document Viewer also supports FedRAMP instances.  
Supported file types

* MS Word (.doc) and (.docx)
* MS PowerPoint (.ppt) and (pptx)
* MS Excel (.xls) and (.xlsx)
* PDF
* txt
* PNG
* JPEG
{#Documentviewer__ul_jvx_dzy_whb}Other file types, such as .ZIP or .exe files, are automatically downloaded without opening in Document Viewer. Word documents and spreadsheets are converted to PDF before viewing, which may take a moment to render on first load.

## Document Viewer features {#Documentviewer__section_fwk_3zm_dkc}

The following features are available in Document Viewer across Workspace, Classic UI, and Service Portals:

* Document summary in text and voice
* Voice and text based Q\&A
* FAQ
* Smart redaction
* Manual redaction
{#Documentviewer__ul_thp_nzm_dkc}

## Revert to the classic document viewer {#Documentviewer__section_y35_bcn_dkc}

By default, viewing an attachment opens the Next Experience Document Viewer. To revert to the classic document viewer, a user with the document_admin role can set the system property value to classic.

The com.snc.documentviewer.default system property determines which document viewer
opens when a user selects View on an attachment in the Classic UI. By default, the property is set to next_experience, which opens the Next Experience Document Viewer and makes ServiceNow Otto features such as document summary, voice Q\&A, smart redaction, and manual redaction available in the Classic UI and Service Portals.  
To revert to the classic document viewer:

1. Navigating to System Properties and search for com.snc.documentviewer.default.
2. Set the value to <kbd class="ph userinput">classic</kbd>.
{#Documentviewer__ol_gmv_qcn_dkc}
**Related tasks**   

* [View attachments with Document Viewer](https://www.servicenow.com/docs/3ZbTDXmFdT~00cPUZBSo~A "View documents within the platform using Document Viewer rather than having to download them to your own file system.")
* [Enable Document Viewer](https://www.servicenow.com/docs/Sc8QB0yaO1u8B5yw2XOmNg)