---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Email notifications for surveys

# Email notifications for surveys {#ariaid-title1}

* Release version: Australia
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When an administrator creates a survey and assigns it to a user, an email notification is sent to the user. Selecting the survey link in the email notification redirects the user to the survey page, where the user can take the
survey. This type of survey is called a non-triggered survey.

Triggered surveys are sent when a defined trigger condition is met. The OOB event is fired and placed in the event queue. This event automatically invokes the base system Survey Invitation notification, which
sends an email to the assigned user. You don't need to create event, as the survey invitation notification is preconfigured for this purpose.  
To configure the teams that must receive the notification, or modify the notification content, navigate to AllSystem NotificationEmailNotifications and open the Survey Invitation notification.  
Note:  
You can include an embedded survey in the survey email notification by using the Outlook Actionable Message check box. After you select this check box and save the survey, a validation is run to verify that all survey questions are supported. This field is available only when the Outlook Actionable Messages (sn_ms_oam) plugin is installed. For more information, see [Outlook Actionable Messages](https://www.servicenow.com/docs/3zeJ66Bc9CGzoFmK5YfeLw "Outlook actionable messages plugin enables users to respond to the survey from within the Microsoft Outlook application.").

## Base system Survey Invitation notification {#email-notification-for-surveys__section_fry_sft_bjc}

ServiceNow includes a pre-configured Survey Invitation notification for surveys. When a survey is assigned to a user and a non-triggered or triggered condition fires, this
notification sends an email to the designated user. You don't need to create event or notification.

To locate a notification, navigate to AllSystem NotificationEmailNotifications and open the Survey Invitation notification.
**Related concepts**   

* [Survey URLs](https://www.servicenow.com/docs/x15PM8ImJrWX4bY51DWAxQ "You can distribute a survey by giving survey users a survey URL.")
* [Sharing surveys](https://www.servicenow.com/docs/KNR8Q~hH2SseQJQiD5JX9A "You can export a survey and then import it to a different ServiceNow instance.")  
**Related tasks**   

* [Send survey invitations to users](https://www.servicenow.com/docs/S1TahgTzKbMWkadZ0eOaLw "You can send survey invitations using the Assign Survey or Send Invitations buttons on the Survey Definition form.")
* [Define a recipients list for surveys](https://www.servicenow.com/docs/Pszf8jg9f08NYAlTTru86Q "Use a recipients list to define targeted set of users for whom the survey invite can be sent. You can use a recipients list for multiple surveys.")
* [Add a recipients list to a survey](https://www.servicenow.com/docs/V6~bd02cIg9vHWLdZZB8rw "Send the survey invites to targeted sets of users by adding a recipients list to a survey.")
* [Embed a survey within the Outlook email client](https://www.servicenow.com/docs/0qQYtyYQvFKhFyxu3I3Zbw "Embed an interactive survey in the email notification sent to a user. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab.")
* [Enable localization for a survey](https://www.servicenow.com/docs/FF8G~rr_utkfVFffnQqkDA "Enable a survey user to take a survey in multiple languages.")
* [Create a survey module](https://www.servicenow.com/docs/9qVad8n78CllkNVWMSDpuQ "You can create a module that opens a survey.")
* [Configure a survey in the Connect chat support](https://www.servicenow.com/docs/KZWswPZIWBYeD_YfE83aTQ "Enable a user to take a survey after chatting with a support agent.")

*[\>]: and then