---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enable article health score calculation

# Enable article health score calculation {#ariaid-title1}

* Release version: Australia
* 
* Updated May 26, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate article health score calculation so Knowledge Management assesses and displays quality scores for knowledge articles. Enabling this property activates the health score calculation engine, without which health scores aren't computed or displayed for
knowledge articles.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllKnowledgeAdministrationProperties.
2. In the Knowledge Center Properties section, select the Enable Article Health Score calculation for Knowledge Management.
3. Select Save.
**Related concepts**   

* [Knowledge Health score](https://www.servicenow.com/docs/Zw7ufkpcBk4XOv_m173vgA "The Knowledge Health Score measures the quality of knowledge articles and your knowledge bases using weighted scan metrics. The score helps you to identify and resolve content gaps that affect discovery and user trust.")

*[\>]: and then