--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Exploring Entity View Action Mapper # Exploring Entity View Action Mapper {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Entity View Action Mapper The Entity View Action Mapper (EVAM) is a ServiceNow application designed to standardize and simplify how data from multiple sources is displayed to users. It enables presenting information either as card grids or list views, allowing users to navigate large data sets efficiently with filtering and paging capabilities. Unlike previous limitations where lists were restricted to a single data source, EVAM allows ingestion and unified display of multiple data sources without custom coding. Show full answer Show less ## Key Features * **Multi-source list views:** Combine and display multiple disparate data sources in a single, unified list view with sorting and filtering. * **View templates:** Map data source outputs to user experience components using configurable templates, with support for multiple templates per data source based on conditions. * **View configurations:** Combine conditions, database fields, and declarative actions with view templates to customize data presentation; group configurations into bundles. * **User-triggered actions:** Enable interactions on card views to trigger server scripts or client-side UX Framework (UXF) actions, enhancing interactivity and workflow integration. ## User Roles and Benefits * **Service desk agents:** Quickly filter, sort, and manage incidents, requests, and tasks across various tables. * **IT support staff:** Monitor and manage IT assets and requests via consolidated, actionable interfaces. * **Managers and team leads:** View KPIs, workloads, and open tasks in an intuitive format. * **Customer service representatives:** Efficiently handle cases and customer data to improve response times and service quality. * **Business analysts and process owners:** Combine data from multiple sources to support decision-making and process improvements. * **Developers and administrators:** Configure and customize EVAM views to ensure relevant data is surfaced appropriately. ## EVAM Workflow Components * **Entity (Data Source):** The origin of data, such as user records or community posts. * **View:** Defines how data and associated actions are displayed on cards. * **Actions:** Operations that can be triggered from the card view (e.g., activating a user). * **Mapping:** Process linking data source fields to card component properties and actions. ## Practical Benefits for ServiceNow Customers * Eliminates the need for custom development when displaying combined data from multiple sources. * Improves user experience by providing flexible, condition-driven views tailored to different user roles. * Enhances productivity by enabling action triggers directly from data views. * Simplifies administration through configurable definitions and templates, easing maintenance and scalability. The Entity View Action Mapper (EVAM) is an application that standardizes how different data sources display in cards and lists. ## EVAM overview {#exploring-entity-view-action-mapper__cf-exploring-parent-overview} EVAM enables you to show information as a card grid view or as a list of information in a list view. Users can page through large data sets of search results and see different views based on filtering. Prior to EVAM, lists were restricted to a single type of data source. If there were more data sources, you would have to write a custom implementation. EVAM enables you ingest multiple lists from different data sources, and then configure specific views without the need for customization. ## Features of EVAM {#exploring-entity-view-action-mapper__section_bmx_nxt_vnb} Use multiple data sources for a single list view : EVAM can accept multiple disparate data sources and configure the data through sorting and filtering to return the data as a single list. Define view templates : Map the data source output to a UX component view by using view templates. You can configure multiple view templates per data source based on a condition to customize how data displays for users. Create view configurations to combine conditions, database fields, and declarative actions : Create a view configuration to combine conditions, database fields, and declarative actions with an associated view template. You can also group view configurations together to create configuration bundles. Enable user interactions to trigger actions : EVAM enables user interactions to trigger a server script or UXF client action. ## EVAM users {#exploring-entity-view-action-mapper__cf-exploring-parent-users} {#exploring-entity-view-action-mapper__table_bms_5rn_g2c__entry__2} | User | Description | |-|-| | Service desk agents | Service desk agents need a streamlined way to view and manage incidents, requests, and tasks across different tables. EVAM allows them to filter, sort, and take action on records quickly. | | IT support staff | IT teams use EVAM to monitor and manage IT assets, service requests, and incidents by consolidating information into a structured, actionable interface. | | Managers and team leads | Supervisors overseeing teams or operations benefit from EVAM's ability to present key performance indicators and open tasks and team workloads in an easy-to-navigate format. | | Customer service representatives | Customer support teams interact with cases, accounts, and customer information efficiently, improving response times and service quality through EVAM. | | Business analysts and process owners | Analysts use EVAM to configure views that bring together data from multiple sources, enabling better decision-making and process optimization. | | Developers and admins | Developers and system administrators configure EVAM to create custom views, ensuring the right data is surfaced to the right users for improved usability. | [ ] {#exploring-entity-view-action-mapper__table_bms_5rn_g2c} ## EVAM workflow {#exploring-entity-view-action-mapper__cf-exploring-parent-workflow} EVAM consists of the following: * Entity (data source) - The entity that has associated data that you intend to display. For example, a community post or a user. * View -- A view is how a card displays data and actions. * Actions -- An entity can have an action that performs on the card. For example, you can activate a user into your system. * Map -- The mapping process maps the data source data to component properties that display on the card. You can also associate actions that trigger from the card view. {#exploring-entity-view-action-mapper__ul_zdc_q4t_vnb} Figure 1. EVAM workflow 1. Entity: examples include a community post or sys_user 2. Mapping: fields found in an entity 3. View/Action: locations or actions that entity fields are mapped to {#exploring-entity-view-action-mapper__cf-exploring-parent-workflow-ol} ## EVAM benefits {#exploring-entity-view-action-mapper__cf-exploring-parent-benefits} {#exploring-entity-view-action-mapper__table_ems_5rn_g2c__entry__3} | Benefit | Feature | Users | |-|-|-| | Allows users to configure multiple view templates per data source based on conditions to customize how data displays for users. The view template maps fields from the view configuration to component. | [Define an EVAM view template](https://www.servicenow.com/docs/jEiHWu_ExmIAPOfumgIWHg "You can configure multiple view templates per data source based on conditions to customize how data displays for users. The view template maps fields from the view configuration to component.") | Admins or evam_admins | | Use EVAM to take in different data sources, configure views, and show them in a card display view. | [Create a multi-data source list display in Entity View Action Mapper](https://www.servicenow.com/docs/_CCkvIukjWI1XMW8SGhIwg "Use EVAM to take in different datasources, configure views, and show them in a card display view.") | Admins or evam_admins | | Define the list of data sources to render. The EVAM definition is the main record for an EVAM configuration. | [Create an EVAM definition](https://www.servicenow.com/docs/ruTgc3o4~uIgtZLCtM1bVA "Define the list of data sources to render. The Entity View Action Mapper (EVAM) definition is the main record for an EVAM configuration.") | Admins or evam_admins | | Define the list of data sources to render. The EVAM definition is the main record for an EVAM configuration. | [Create an EVAM action definition](https://www.servicenow.com/docs/mOcUHxurURF6M7EmIp0edA "You can associate a declarative action with a view template. The Entity View Action Mapper (EVAM) also enables user interactions to trigger a server script or UXF client action.") | Admins or evam_admins | [ ] {#exploring-entity-view-action-mapper__table_ems_5rn_g2c} ## What to explore next {#exploring-entity-view-action-mapper__cf-exploring-parent-links} To learn more about configuring and using EVAM, see: * [Configuring entity view action mapper](https://www.servicenow.com/docs/Rkxyx09vqUcTo840HeqcfQ "The Entity View Action Mapper (EVAM) allows you to map specific actions to entity views, enabling customized behavior and streamlined work-flows. Learn how to define, configure, and apply mappings to enhance user interactions with data in the platform.") * [Managing Entity View Action Mapper](https://www.servicenow.com/docs/aOlawCQ1sFRk9m3iFvIH1w "Optimize data presentation and interaction by defining data sources, creating Entity View Action Mapper (EVAM) configuration bundles, and setting up EVAM view templates to structure and display entity data effectively.") * [Entity View Action Mapper reference](https://www.servicenow.com/docs/xPRrh1Xgt7VgPCGcCLeD8g "Reference topics provide information about the Entity View Action Mapper (EVAM).") {#exploring-entity-view-action-mapper__ul_fms_5rn_g2c}