---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create interaction wrap-up codes

# Create interaction wrap-up codes {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Wrap-up codes enable agents to quickly wrap up and close interactions. Agents can select wrap-up codes from the interaction wrap-up modeless dialog.

## About this task

Users with the system administrator role can create wrap-up codes for agents to use during the wrap-up period. When interaction wrap-up codes are enabled, agents can select wrap-up codes from the interaction wrap-up modeless
dialog.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllInteractionWrap Up Codes.
2. Select New.
3. Fill in the fields on the Interaction Wrap Up Code form.  
   {#config-interaction-wrapup-codes__table_e4r_dtz_z4b__entry__2}

   | Field | Description |
   |-|-|
   | Code | The name of the wrap up code. |
   | Application | The application that contains this record. The default is CSM and FSM Configurable Workspace Foundation. |
   | Active | Indicates whether the interaction wrap-up configuration is active. The default value is true. |
   | Description | A brief description of the wrap-up code. |
   [ ]

   {#config-interaction-wrapup-codes__table_e4r_dtz_z4b}
4. Select Submit.

## What to do next

After creating wrap-up codes, system administrators can enable wrap-up codes in the interaction wrap-up configuration record and select the wrap-up codes that are available to agents. For more information, see [Create an interaction wrap-up configuration](https://www.servicenow.com/docs/5e9UcJqqaUcXlakSTKkbdQ "Create a configuration for each type of interaction that uses the interaction wrap up feature.").

*[\>]: and then