---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create an interaction

# Create an interaction {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An interaction is a record of a conversation between a requester and a fulfiller (real or virtual). Though most interaction creation takes place in other applications, if needed, you can create an interaction directly from Interaction Management.

## Before you begin

Role required: interaction_agent

## Procedure

1. Navigate to AllInteractionAll.
2. Select New.
3. In the Interaction form, fill in the fields:  
   {#create-interactions__table_wqj_1wt_g2c__entry__2}

   | Field | Description |
   |-|-|
   | Type | Select the type of interaction. For example, chat, phone, and so on. |
   | Opened for | Select the user who started the interaction. |
   | Assigned to | Select the user to whom the interaction is assigned. |
   | State | Select the current state of the interaction. |
   | Short description | Enter the basic details of the interaction. |
   | Work notes | Enter relevant additional information. |
   [ ]

   {#create-interactions__table_wqj_1wt_g2c}
4. Select Submit.  

## Result

The interaction is created and assigned to the selected user.

*[\>]: and then