--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Knowledge Center article editor # Knowledge Center article editor {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Knowledge Center article editor The Knowledge Center article editor in ServiceNow Brazil release is a comprehensive tool designed to help authors create, format, and manage knowledge articles efficiently. It supports rich content editing including text, images, audio, video, and reusable knowledge blocks, all while providing metadata management and multi-device preview capabilities. The editor integrates AI-powered features to enhance content creation and quality monitoring. Show full answer Show less ## Key Features * **Content Editing and Formatting:** Use a toolbar with icons for text formatting (bold, alignment, font, color, headings, links, lists), adding images, tables, videos, and drag-and-drop content blocks. * **Knowledge Blocks:** Insert reusable content snippets related to the current article, searchable and creatable directly within the editor to promote content consistency and reusability. * **Metadata Management:** Edit article metadata including short description (title), knowledge base selection, and validity dates. * **Multi-Device Preview:** Preview article layouts on desktop, mobile, and tablet screens to ensure responsive design. * **AI-Powered Content Assistance:** Utilize ServiceNow Otto for AI-driven content creation and editing with open prompt commands and integration with external content sources like Box accounts. * **Templates and Word Count:** Use article and form templates for consistent layout and default content, with a visible word count indicator to manage article length effectively. * **Quality Monitoring Side Panel:** Access detailed cards on article quality metrics such as duplicate content detection, article health score, usage insights, article optimization suggestions, and attachment management. ## Key Outcomes * Enhanced authoring efficiency by combining rich editing tools with metadata and template management. * Improved article quality through AI-powered insights, duplicate detection, and optimization recommendations directly accessible within the editor. * Better content reuse and consistency enabled by knowledge blocks and template features. * Increased confidence in article readiness via multi-device previews and health score monitoring, helping maintain up-to-date and valid knowledge content. * Streamlined integration of external content and large attachments (up to 1024 MB) to enrich knowledge articles. The Knowledge Center article editor has editing tools that help in formatting knowledge article content such as text, images, and media. The toolbar within the article editor contains an array of icons that enable you to edit and format the text content of your knowledge article. You can also use the editor to add images, links, audio, and video to the knowledge article. You can perform the following functions using the article editor: * Review and edit knowledge article record metadata such as short description (title), knowledge base, and valid to date. * Preview the article layout on different screen views such as desktop, mobile, and tablets. * Toggle component outlines, undo, or redo changes and clear the content. * Drag blocks of columns, text, images, tables, and video into the editing area and format them using settings. * Insert knowledge blocks into the article body. Knowledge blocks are reusable content snippets that exist as separate records from knowledge articles. The list displays blocks related to the current article by default, with options for advanced search using additional conditions. Authors can create knowledge blocks directly from the editor. * Use inline text formatting tools such as bold, alignment, font, color, headings, links, and lists to enhance content presentation. * Use ServiceNow Otto for AI-powered content creation and editing, including open prompt commands for text manipulation. Create knowledge articles using from content stored in an external Box account. * Use article templates for layout/sections and form templates for default content. * Use the word count indicator, visible next to the article editor size controls to see the total number of words in the article, as you write. It helps in staying within recommended limits. This feature supports the article length scan, which evaluates article length automatically as content is edited and saved. {#knowledge-center-article-editor__ul_adq_t2t_5lb} The article editor also has a side panel that lets you monitor and manage article quality. It displays the following icons that open cards with details on content quality findings: * Article Overview - Gives an overview of the article quality and the following metrics: * Duplicate content - Detects duplicate content and lists similar articles within the knowledge base. * Article health score - Reflects your article's overall quality based on content and duplicate scores. View Score Factors detailed in Article Health Score and Duplicate Score, and improve it by fixing the identified issues. For more information see, [Knowledge Health score](https://www.servicenow.com/docs/iTaMjvbLy1R0spdCjI4bqw "The Knowledge Health Score measures the quality of knowledge articles and your knowledge bases using weighted scan metrics. The score helps you to identify and resolve content gaps that affect discovery and user trust."). * Usage insights - View metrics on AI content references (how often AI uses this article to generate Genius results), Article views count, and how often it's Attached to cases and incidents to resolve work. * Article Optimization - View content related issues and fix them to increase your article score. {#knowledge-center-article-editor__ul_xzt_n1h_lkc} * Article Optimization - View content quality issues and a Stale or expiring Article card with the last update date and validity status. * Health Score - View the overall article health score. It has two cards - one with parameters for Article Optimization scores, and the other with Duplicate score that lists all the potential duplicate articles. For more information see, [Article health score](https://www.servicenow.com/docs/LkvG~1NmdMT3z~NaBCjD8A "Track and improve the quality of your knowledge articles using the article health score. Scan results highlight specific issues to fix, and improvements automatically roll up to your Knowledge Base and instance scores."). * Attachments - Link reference files (Max. 1024 MB) to the article. * Templates - Create article templates using the template creation form and save them for future use. {#knowledge-center-article-editor__ul_tfm_szg_lkc}