---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create knowledge articles using AI and Box

# Create knowledge articles using AI and Box {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Box to create knowledge articles from content stored in an external Box account. When you initiate article creation and select Box as the source, AI searches the connected Box account for files relevant to the prompt, then generates an article based on the results.

## Before you begin

The prerequisites for using Box to create knowledge articles in the Knowledge Center are:

* Verify that your administrator has configured Box for your instance.
* To create articles using Box, you must have a Box user account.

{#kc-create-article-with-Box__ul_xmw_zt2_3jc}

Role required: agent

## Procedure

1. Navigate to AllKnowledgeKnowledge Center and start the article creation process.  
   Select a template and complete any required initial setup for the new article. For more information see, [Generate and edit articles using the article editor](https://www.servicenow.com/docs/ZTgJul1CVLpmuGp~r3dXQw "The Knowledge Center (KC) Article Editor delivers an intuitive experience for creating and managing content. Featuring blocks, responsive previews, and AI-powered assistance, it simplifies article design while verifying accessibility and search engine optimization compliance. Backward compatibility with existing templates guarantees a smooth transition for authors and administrators.").
2. In the article editor section, in the Source drop-down under Integrations, select Box.  
   Note:  
   If Box doesn't appear in the Source drop-down, contact your administrator.
3. In the AI context menu, enter a prompt that describes the article you want to create.  
   For example, enter <kbd class="ph userinput">Create an article about password reset</kbd>.
4. Submit the prompt.  
   The system connects to Box, analyzes the request, and searches for relevant files. One of the following outcomes occurs:
   * **Files found** : AI generates an article using the content from the matching Box files. The generated article includes a short description and article body.
   * **No files found** : A message indicates that no relevant information was found. The system creates an article based on the prompt alone, without Box content.
   * **User not authorized** : An error message states Unable to retrieve Box identity for this account. This occurs when you do not have a Box account. Contact your administrator to set up a Box account for you.
   {#kc-create-article-with-Box__ul_tlg_gdf_3jc}
5. Review the article for accuracy and completeness, and make any necessary edits before publishing.
**Related concepts**   

* [Integrate Box in Knowledge Center](https://www.servicenow.com/docs/xDnFkXbxLY5TROcPIBNsCA#kc-configuring-box-integration "Configure a Box application and connect it to your ServiceNow instance so that knowledge authors can use Box as an external content source for knowledge article creation using AI.")

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