---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Health score configuration

# Health score configuration {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure how article and knowledge base health scores are calculated. You can view the default configuration, clone it to create a custom configuration, link knowledge bases to the configuration, and update category and scan
weights.  
The Configuration steps for configuring the health score are:

* Overview - view and manage your active configurations including the number of knowledge bases linked to each of the active configurations.
* Default configuration - view default weights at the article and knowledge base levels, and the list of knowledge bases linked to the default configuration.
* Custom configuration - clone the default configuration to assign custom weights to scans at the article and knowledge base levels, and link or remove knowledge bases as needed.
* Understand - learn how the knowledge base health score is calculated and how to configure it.
{#kc-health-score-configuration__ul_g2l_mzr_jkc}  
Note:  

* The Article health score is based on its overall health score factors.
* The Knowledge base health score is calculated by the aggregated average of all the articles' health scores of a knowledge base.
{#kc-health-score-configuration__ul_ugx_x4s_jkc}
**Related concepts**   

* [Knowledge Health score](https://www.servicenow.com/docs/iTaMjvbLy1R0spdCjI4bqw "The Knowledge Health Score measures the quality of knowledge articles and your knowledge bases using weighted scan metrics. The score helps you to identify and resolve content gaps that affect discovery and user trust.")
* [Article health score](https://www.servicenow.com/docs/LkvG~1NmdMT3z~NaBCjD8A "Track and improve the quality of your knowledge articles using the article health score. Scan results highlight specific issues to fix, and improvements automatically roll up to your Knowledge Base and instance scores.")