---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge Center home page

# Knowledge Center Home Page {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Knowledge Center Home Page

The Knowledge Center is a ServiceNow plugin within Knowledge Management designed to streamline the management of knowledge articles through an intuitive user interface.
It enables users to efficiently find, assess, maintain, and improve knowledge content, adapting functionality based on role access and specific criteria.
Show full answer Show less  

## Key Features

* **Search:** Quickly locate knowledge articles by title or body text. Searches utilize AI-powered ServiceNow Otto for AI Search when enabled, otherwise fall back to contextual search.
* **Insights:** Identify opportunities to enhance the knowledge base with metrics like top knowledge actions, health scores, potential duplicates, gaps, and article optimization. This requires AI skills enabled for the user's role.
* **Requires Attention:** Manage critical articles and tasks such as approvals, feedback, checklists, flagged content, and expiring articles assigned to the user, ensuring up-to-date and accurate knowledge.
* **Quick View:** Access knowledge bases rapidly and filter articles by popularity and usefulness to find high-value content efficiently.
* **Knowledge Features:** Provides guidance on workflows and processes to maintain a robust knowledge ecosystem.
* **Actions:** Create and update articles or blocks, and manage group ownership, with AI assistance available when ServiceNow Otto is enabled for the user.
* **Configurations:** Access tools and settings to configure assistance, health scores, system properties, and improve article quality.
* **Knowledge Resources:** Find learning materials, community platforms, and product documentation to enhance skills and collaboration.

## Key Outcomes

ServiceNow customers can expect a comprehensive platform that enhances knowledge discovery, quality, and maintenance through AI-powered search and insights, role-based task management, and configurable settings. This leads to faster access to relevant content, improved article accuracy, and a healthier knowledge ecosystem that supports organizational knowledge needs effectively.  
Knowledge Center is a plugin within Knowledge Management that helps in the effective management of knowledge articles by using an intuitive interface.
UI features

Following are the features supported by the Knowledge Center plugin. Some features are only accessible if you have the appropriate role access and meet the necessary criteria to view them.
{#kc-home-page__table_dvh_2h3_khc__entry__3}

| Section | Features | Conditions |
|-|-|-|
| Search | Find knowledge material by title or text in the body. It lets you quickly access the relevant information, reducing time spent searching. | When the ServiceNow Otto for AI Search is active, searches are performed using AI. If it's not enabled, contextual search is used instead. |
| Insights | Discover areas of improvement in the knowledge base through Top knowledge actions, Knowledge base health score, Potential duplicates, Potential knowledge gaps, and Article optimization. It helps you to improve the content quality and helps for a complete, accurate knowledge base. | This feature works only if the AI skills are enabled for your role. |
| Requires Attention | The Requires Attention section helps you manage and update critical articles and tasks, ensuring content accuracy and timeliness. It includes features like My Approvals, My Feedback Task, and My Article Checklist, and highlights flagged articles and those expiring soon assigned to the logged-in user. | User can access features assigned to their role. |
| Quick View | Navigate quickly to knowledge bases and filter articles by most viewed, most useful, or featured. It speeds up access to popular and high-value content. | User can access features assigned to their role. |
| Knowledge Features | The Knowledge features section provides a guide to workflows and supporting processes for knowledge management. It helps you understand and maintain a robust knowledge ecosystem. | User can access features assigned to their role. |
| Actions | The Actions panel provides options to create articles, blocks, or manage groups, helping you organize knowledge and maintain group ownership effectively. | ServiceNow Otto should be enabled for your role. You can use AI for creating or updating articles. |
| Configurations | The Configurations section provides references to tools and settings that support knowledge management and system optimization. Use these options to configure assistance, configure health score, manage properties, and improve article quality. | User can access features assigned to their role. |
| Knowledge Resources | The Knowledge Resources section offers links to learning materials and community platforms. Use these resources to build your skills, connect with peers, and find product documentation. | User can access features assigned to their role. |
[Table 1. UI Features and capabilities]

{#kc-home-page__table_dvh_2h3_khc}