---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge Center

# Knowledge Center {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Knowledge Center (KC) is designed to simplify the discovery and oversight of the organizational knowledge.

## Get started {#knowledge-center__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn about features in Knowledge Center helpful in managing your knowledge base.](https://www.servicenow.com/docs/k41mDZlgl5ZB~oaBUHTIOQ "The Knowledge Center helps manage knowledge articles through an intuitive interface. It provides actionable insights and identifies gaps so that your content stays relevant and accurate.") | [ConfigureConfigure Knowledge Center and related features.](https://www.servicenow.com/docs/sd3m0NJ4f8WtZNdiNa2v5w "Configure the knowledge content recommendation skill to enable agents to utilize the context menu to elaborate or shorten a knowledge article in the TinyMCE. With the new enhance content editor available with Knowledge Center, agents can create and update the knowledge article with custom instructions.") | [Use](https://www.servicenow.com/docs/q9q6bSFUfzi0BsHGRySoZw "Learn how to manage and enhance your knowledge base using the powerful tools and workflows available in Knowledge Center.")Use Knowledge Center and related features. |
[ ]

{#knowledge-center__table_ezm_mb2_bhc}

## Troubleshoot and get help {#knowledge-center__section_rq2_22d_hhc}

* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#knowledge-center__ul_uxv_h2d_hhc}
**Related concepts**   

* [Exploring Knowledge Center](https://www.servicenow.com/docs/k41mDZlgl5ZB~oaBUHTIOQ "The Knowledge Center helps manage knowledge articles through an intuitive interface. It provides actionable insights and identifies gaps so that your content stays relevant and accurate.")