---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Activate Knowledge Management KCS Capabilities

# Activate Knowledge Management KCS Capabilities {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the Knowledge Management KCS Capabilities plugin
(com.snc.knowledge_kcs_capabilities) to enable the use of certain KCS roles and KCS article
states.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-kcs-capabilties-plugin__find-plugins-cmd}
{#activate-kcs-capabilties-plugin__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-kcs-capabilties-plugin__p_cb1_nfg_h1c}
   {#activate-kcs-capabilties-plugin__find-plugin-cmd}
{#activate-kcs-capabilties-plugin__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). {#activate-kcs-capabilties-plugin__activate-plugin}
{#activate-kcs-capabilties-plugin__activate-plugin}{#activate-kcs-capabilties-plugin__steps_rfx_bf1_2t}

*[\>]: and then