---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Activate Self-Service Analytics

# Activate Self-Service Analytics {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Self-Service Analytics Core plugin (com.snc.self_service_analytics_core) if you have the admin role. This plugin activates related plugins if they are not already active.{#activate-ssa-cs__activate-ssa-cs-info}

## Before you begin

Role required: admin

## About this task

The Self-Service Analytics Core plugin provides the Self-Service Analytics framework for configuring deflection contexts and activity patterns to collect the case reduction (deflection) metrics. The metrics are used in the Self-Service Analytics dashboard.  
The Self-Service Analytics Core plugin activates these related plugins if they are not already active.{#activate-ssa-cs__table_l3s_4n1_nlb__entry__2}

| Plugin | Description |
|-|-|
| Subscriptions and Activity Feed Framework \[com.snc.activity_subscriptions\] | Provides a generic set of artifacts to handle subscriptions for any defined subscribable object. Any entity can be defined as a subscribable object and a set of subscribers can subscribe to the objects. When a event occurs related to the subscribable object, activities can be tracked and subscribers can be notified. |
[Table 1. Plugins for Self-Service Analytics Core]

{#activate-ssa-cs__table_l3s_4n1_nlb}  
Note:  
The Self-Service Analytics Core plugin is also installed when you activate the Platform Analytics Solution for Self-Service Analytics for Customer Service. For more information, see [Activate the Platform Analytics Solution for Self-Service Analytics for
Customer Service](https://www.servicenow.com/docs/access?context=ssa-solution-install-init&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US).

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-ssa-cs__find-plugins-cmd}
{#activate-ssa-cs__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-ssa-cs__p_cb1_nfg_h1c}
   {#activate-ssa-cs__find-plugin-cmd}
{#activate-ssa-cs__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). {#activate-ssa-cs__activate-plugin}
{#activate-ssa-cs__activate-plugin}{#activate-ssa-cs__steps_rfx_bf1_2t}

*[\>]: and then