---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Activate translation management

# Activate translation management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate the Knowledge Management Advanced (com.snc.knowledge_advanced) and I18N:Knowledge Management Internationalization Plugin v2 (com.glideapp.knowledge.i18n2) plugins for translation management if you have the admin role.{#activate-translation-mgt__activate-translation-mgt-info}

## Before you begin

Role required: admin

* Translation management requires the following plugins. Ensure that these plugins are activated before you install translation management.

  Required ServiceNow plugins
  :

      Knowledge Management Advanced plugin
      \[com.snc.knowledge_advanced\]
      I18N:Knowledge Management Internationalization Plugin
      v2 \[com.glideapp.knowledge.i18n2\]
      :   The internationalization plugin for the languages you
          want to make available. The is automatically activated
          once any of the language plugins are activated.

{#activate-translation-mgt__ul_hx2_jlz_jrb}Translation management also requires enabling the glide.knowman.translation.enable_translation_task property to add translation task options to the Translation Management submenu under Knowledge menu.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-translation-mgt__find-plugins-cmd}
{#activate-translation-mgt__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-translation-mgt__p_cb1_nfg_h1c}
   {#activate-translation-mgt__find-plugin-cmd}
{#activate-translation-mgt__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#activate-translation-mgt__activate-plugin}
{#activate-translation-mgt__activate-plugin}{#activate-translation-mgt__steps_rfx_bf1_2t}

*[\>]: and then