---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enable Human Readable URLs for the Knowledge Article View page

# Enable Human Readable URLs for the Knowledge Article View page {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Update a human readable URL structure in the Knowledge Article View
page to improve search ranking and click-through rates.

## Before you begin

Role required: admin, sp_admin

## About this task

If you are upgrading from a release earlier than the Brazil release, you must enable the Human Readable URLs feature for the Knowledge Article View page. Beginning with the Brazil release, this feature is enabled by default.  
Note:  
To disable the Human Readable URLs feature, change the glide.service_portal.enable_human_readable_urls system property value to false.

## Procedure

1. Navigate to AllService PortalPages.
2. On the Pages form, search for the ID <kbd class="ph userinput">kb_article_view</kbd> and select it.
3. In the information message on the Page form indicating that you have to change the current application to edit the record, select the word here.
4. On the Knowledge Article View form, in the Human readable url structure field enter the <kbd class="ph userinput">%short_descr</kbd> variable.  
   Note:  
   You can also create a variable to add information from various data sources. For more information, see [Add human readable
   keywords to page URLs](https://www.servicenow.com/docs/access?context=add-human-readable-keywords-page-urls&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).
5. Select Update.

## Result

The <var class="keyword varname">%short_descr</var> variable is added to the URL structure and will
enable simpler, non-technical words in the URL.

## Knowledge Article View page with human readable keywords in the URL {#add-human-readable-keywords-knowledge-pages__example_zkl_mqh_dwb}

The following sample URL shows the keywords from the Knowledge article KB0000007. The URL considers en as the preferred language and displays the Knowledge article content in the English language.

    https://<instance>.com/kb/en/faq/what-is-a-cookie?id=kb_article_view&sysparm_article=KB0000007

This article URL contains the field variables, and keywords in the following table.{#add-human-readable-keywords-knowledge-pages__table_opq_wb1_g4b__entry__3}

| Field | Variable | Keywords |
|-|-|-|
| Category | %category | <kbd class="ph userinput">faq</kbd> |
| Short description | %short_descr | <kbd class="ph userinput">What is a cookie?</kbd> |
[Table 1. Field variables in the URL structure]

{#add-human-readable-keywords-knowledge-pages__table_opq_wb1_g4b}

*[\>]: and then