---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge article creation from an incident

# Knowledge article creation from an incident {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable users to quickly and easily reuse information from an incident in a knowledge
article.
Perform the following steps to enable creating a knowledge article from an incident. You can
create a knowledge article from an incident using Incident KCS Article template. For more
information, see [Create a knowledge article from an incident
using an article template](https://www.servicenow.com/docs/access?context=create-a-knowledge-article&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US).
* **[Create field mapping from an incident to a knowledge article](https://www.servicenow.com/docs/bToDrzxn9E5MGNe2rTRW8A)**   
  Copy information from an incident into a knowledge article by creating custom mapping between the Incident table and the KCS article table.
* **[Add a property to enable creating knowledge article from incidents](https://www.servicenow.com/docs/CjVBgQEt3QVpPoDeG5a~EQ)**   
  Add a property, which is required to allow users to create a knowledge article from an incident.
* **[Create a UI action to enable creating knowledge articles from incidents](https://www.servicenow.com/docs/gYPfc_Kh5D69U7WTPgRT6g)**   
  Create a UI action to add the Knowledge check box to the Incident form.