---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Log in to your ServiceNow instance for authoring knowledge articles in Microsoft Word

# Log in to your ServiceNow instance for authoring knowledge articles
in Microsoft Word {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Author and collaborate on knowledge articles in Microsoft Word by
logging in to your ServiceNow instance from the Word Online
application.

## Before you begin

You must have contribute access to the knowledge base within which you want to create the knowledge article.

The system administrator and Office 365 administrator have configured the Knowledge Management - Add-in for
Microsoft Word. (For more information, see [Configure Knowledge Management - Add-in for Microsoft Word](https://www.servicenow.com/docs/R8LyASHRiZZLaSlJ3YBd1A "Configure the Knowledge Management - Add-in for Microsoft Word to author and access knowledge articles in Microsoft Word.").)

Role required: agent

## About this task

You need to authenticate with your ServiceNow instance credentials for accessing and creating knowledge articles using Microsoft Word. You might also need to re-authenticate if your session has expired.

## Procedure

1. Sign in to your Office 365 account.
2. From the Microsoft 365 app launcher, select the icon to launch the Microsoft Word app.  
   For more information, see [Use the Office 365 app
   launcher](https://support.microsoft.com/en-us/office/use-the-office-365-app-launcher-0c183e98-a718-4592-9f58-4b47a4074d0b).
3. In the New section, click New blank document, or open any existing Microsoft Word document.
4. On the Home tab, click the Knowledge icon .
5. In the Knowledge Management pane of the Word document, click Log in to ServiceNow.  
   The ServiceNow login page opens in a separate tab of your browser.
6. On the ServiceNow login page, enter your ServiceNow credentials.

## Result

After successful authentication, the ServiceNow instance browser tab closes and you are redirected to the Microsoft Word browser tab. On the Microsoft Word document, the Knowledge Management pane displays the welcome screen.