---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configuration tasks for knowledge demand insights

# Configuration tasks for knowledge demand insights {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review the following configurations tasks for knowledge demand insights.
* **[Configure Knowledge Demand Insights](https://www.servicenow.com/docs/u3mCUe2XG03Z9QrudLG91w)**   
  Configure the Knowledge Demand Insights feature to identify which topics are missing knowledge articles and creating actionable knowledge gaps for missing topics.
* **[Configure solution definitions to find gaps in a knowledge base](https://www.servicenow.com/docs/ZKjwxBPbvP4_x4HPRovFvg)**   
  The Knowledge Demand Insights feature finds knowledge gaps by comparing knowledge bases with existing tasks. To enable comparing knowledge bases with a task type, you must first configure similarity and clustering solution definitions.
* **[Configure the mapping of solution definitions with task tables](https://www.servicenow.com/docs/cJLRYOeGqKRzW48Tt4zU3Q)**   
  Configure the combination of the task table and similarity and clustering solution definitions that are processed in a scheduled job for a task type. You can create another demand insights configuration or modify an existing configuration to define a scheduled job for demand insights.
* **[Set the frequency of knowledge gap analysis](https://www.servicenow.com/docs/EdEmWKmtceW6OEIJzNc0hg)**   
  Set the frequency of the scheduled job for your task to automatically run knowledge gap analysis.
* **[Assign knowledge gap feedback tasks to content authors](https://www.servicenow.com/docs/P_LqkU5ZwbFpc3~H0eSMqw)**   
  Create assignment rules to assign knowledge gap feedback tasks to authors or groups of content creators.
* **[Analyze knowledge gaps from a demand insights dashboard and create knowledge gap feedback tasks](https://www.servicenow.com/docs/z0NkUPg_f9A39TaJbnWCVA)**   
  Use the demand insights dashboard for your tasks to analyze candidate knowledge gaps and create knowledge gap feedback tasks.