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sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

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    - brazil

ft:locale :

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ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

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bundleId :

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workflow :

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---

# Configure Knowledge Management - Add-in for Microsoft Word

# Configure Knowledge Management - Add-in for Microsoft Word {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Knowledge Management - Add-in for Microsoft Word to author and access
knowledge articles in Microsoft Word.

## Before you begin

Complete the following tasks to use the Knowledge Management - Add-in for Microsoft Word.

## Procedure

1. [Activate Knowledge Management - Add-in for Microsoft Word](https://www.servicenow.com/docs/L3L3cVtYpgszqki79XNdqw "Activate the Knowledge Management - Add-in for Microsoft Word plugin (com.snc.knowledge.ms_word) if you have the admin role. This plugin activates related plugins if they are not already installed.").
2. [Deploy Knowledge Management - Add-in for Microsoft Word](https://www.servicenow.com/docs/HpbJsNdNDzqyNbXbYALCIA "Deploy the Knowledge Management - Add-in for Microsoft Word for authoring knowledge articles from within the Microsoft Word.").
3. [Configure the security for Knowledge Management add-in for Microsoft Word](https://www.servicenow.com/docs/ODBB3tLtgwIOVsdKVckOKA "Use the sn_km_word.glide.knowman.word.xframe property to specify all the parent domains in the Microsoft Word Online application in which Knowledge Management - Add-in for Microsoft Word is embedded.").
4. **Optional:** [Enable downloading of the source Microsoft Word document for a knowledge article](https://www.servicenow.com/docs/v2SBHjHnji_6fckV9oF2_Q "Set the sn_km_word.glide.knowman.enable_document_download property to enable users to download the source Microsoft Word document of a knowledge article from the knowledge article view page in a portal or workspace.").
{#configure-km-add-in-word__ol_znm_1v2_klb}
**Related concepts**   

* [Authoring a knowledge article in Microsoft Word](https://www.servicenow.com/docs/9EzP5SBufgrzOOuuHEwu6A "Author and access knowledge articles in Microsoft Word by deploying the Knowledge Management - Add-in for Microsoft Word.")