---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Demand Insights for Incidents dashboard

# Demand Insights for Incidents dashboard {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Demand Insights for Incidents dashboard enables you as an incident manager to identify which incidents have no or insufficient knowledge coverage. You can then create feedback tasks for knowledge gaps to deflect such
incidents.

The Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml) includes the Demand Insights for Incidents dashboard. For more information, see [Predictive Intelligence for Knowledge Management](https://www.servicenow.com/docs/AT9RRNFRWf3U7L1Pyi7Vlg "The Predictive Intelligence for Knowledge Management capability uses machine-learning algorithms to provide various Knowledge Management capabilities, such as similar articles and knowledge demand insights.") and [Additional plugins for Knowledge Management](https://www.servicenow.com/docs/2x~y99srpQ1gscQD~CC6Ng "After Knowledge Management is activated, you can activate additional plugins that provide access to various additional Knowledge Management features.").

## End user and roles {#demand-insights-incidents-dashboard__section_upb_qj4_2fb}

{#demand-insights-incidents-dashboard__table_ov2_tj4_2fb__entry__2}

| End user and goal | Required role |
|-|-|
| Incident manager: Needs to identify which incidents don't have good knowledge coverage. | sn_km_ml.knowledge_curation_user and incident_manager |
[ ]

{#demand-insights-incidents-dashboard__table_ov2_tj4_2fb}

## Reports {#demand-insights-incidents-dashboard__section_t5q_fl4_2fb}

{#demand-insights-incidents-dashboard__table_xvt_hl4_2fb__entry__3}

| Title | Type | Description |
|-|-|-|
| Candidate Knowledge Gaps for Incident | Pareto Chart | Displays data from the Knowledge Curation Task \[kb_curation_task_cluster\] table with the following conditions: Curation configuration = incident AND Solution.Active = true |
[ ]

{#demand-insights-incidents-dashboard__table_xvt_hl4_2fb}
**Related concepts**   

* [Pareto chart for Knowledge Demand Insights](https://www.servicenow.com/docs/Q6WwNMIpbHd3xMty~6D8eg "The Pareto chart for Knowledge Demand Insights enables you to visualize candidate knowledge gaps and prioritize the order in which knowledge gaps should be resolved.")
* [Knowledge demand insights](https://www.servicenow.com/docs/Kum56I5A4a60GkNJIL_xXg "Identify knowledge gaps and improve content of your knowledge base using the Knowledge Demand Insights feature.")