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sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

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    - brazil

ft:locale :

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ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

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workflow :

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---

# Deploy Knowledge Management - Add-in for Microsoft Word

# Deploy Knowledge Management - Add-in for Microsoft Word {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Deploy the Knowledge Management - Add-in for Microsoft Word for authoring knowledge
articles from within the Microsoft Word.

## Before you begin

In addition to having one of the following roles on the ServiceNow instance, you must be an Office365 administrator to deploy the Knowledge Management - Add-in for Microsoft Word.

Role required: admin,
sn_outlook_addin.outlook_addin_setup

## Procedure

1. Navigate to AllServiceNow Add-Ins for OfficeOffice Add-In-Manifests.
2. In the Add-In Name column, select Knowledge Management.
3. Select Download Manifest to download the add-in manifest file to your desktop.
4. Open your email account in Microsoft Outlook.
5. On the ribbon, select Get Add-insMy add-insAdd a custom add-inAdd from file.
6. Select the `manifest.xml` file that you downloaded.
7. Select Open.
8. Select Install.  
   The ServiceNow for Knowledge Management tile is added in the custom add-ins section.
9. From the more items menu, select ServiceNow for Knowledge Management, and log in with your credentials.  
   You can connect to your Microsoft Outlook account with your instance.
**Related tasks**   

* [Import a Word document to a knowledge base](https://www.servicenow.com/docs/2WSiY_Z8navRBcDWMqrqEQ "Import a Word document to create a knowledge article.")
* [Import a Word document to a knowledge base using Knowledge Management v3](https://www.servicenow.com/docs/Eu~n9UjavCrqx4TRXBPGkw "Import a Microsoft Word document using Knowledge Management v3 homepage to create a knowledge article.")

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