---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Diagnose user access to an article

# Diagnose user access to an article {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Identify which users have access to an article and what enables that
access.

## Before you begin

Role required: knowledge_manager, knowledge_admin, or admin

## Procedure

1. Access the User Criteria Diagnostics landing page using one of these options:  
   {#diagnose-access-criteria-at-an-article-level__table_mg3_lkl_1db__entry__2}

   | To access | Navigate to |
   |-|-|
   | Using the application navigator | KnowledgeAdministrationUser Criteria Diagnostics. |
   | From an article | 1. KnowledgeAdministrationKnowledge Bases. 2. Select the knowledge base that has the article to diagnose for user access. 3. In the Knowledge related list, select the article. 4. In the Related Links section, click Run User Criteria Diagnostics. {#diagnose-access-criteria-at-an-article-level__ol_obh_t3p_cdb} The User Criteria Diagnostics landing page appears with the Select article field pre-populated. |
   [ ]

   {#diagnose-access-criteria-at-an-article-level__table_mg3_lkl_1db}
2. To diagnose user access:
   1. In the Select user field, select a user.
   2. From the Select record type choice list, select Article.
   3. In the Select article field, select an article.  
      Every time you select a different user, record type, or knowledge base, the page refreshes and displays data for the selected user.
   4. Click Diagnose.  
      The page displays these details:
      * Whether or not the user has access to the knowledge article based on their domain. Only system administrators can view domain information and change the domain to give access to a user.
      * Which user criteria provides read or read and contribute access for this user to the article and what type of [user criteria
        definition](https://www.servicenow.com/docs/ScgSd4Z_mX2URtZdjmMxmg "You specify user criteria for a knowledge article to control which users are granted read access to the knowledge article.") enables this access.
      * Whether a role of the user has (knowledge_manager, knowledge_admin, or owner of the knowledge base) enables this access.
      * For a user with no access to this article, which user criteria may be modified to grant the access.

      {#diagnose-access-criteria-at-an-article-level__ul_lhm_3zj_cdb}  
      Note:  
      Members of an ownership group are automatically given Can Contribute access to knowledge articles that their ownership group is associated with.
   {#diagnose-access-criteria-at-an-article-level__substeps_exw_kkp_cdb}

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