---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Diagnose user access to a knowledge base

# Diagnose user access to a knowledge base {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Identify which users have access to a knowledge base and what enables that
access.

## Before you begin

Role required: knowledge_manager, knowledge_admin, or admin

## Procedure

1. Access the User Criteria Diagnostics landing page using one of these options:  
   {#diagnose-access-criteria-at-kb-level__table_sht_xcv_bdb__entry__2}

   | To access | Navigate to |
   |-|-|
   | Using the application navigator | KnowledgeAdministrationUser Criteria Diagnostics |
   | From a knowledge base | 1. KnowledgeAdministrationKnowledge Bases. 2. Select the knowledge base to diagnose user access. 3. In the Related Links section, click Run User Criteria Diagnostics. {#diagnose-access-criteria-at-kb-level__ol_ogb_ykj_cdb} The User Criteria Diagnostics landing page appears with the Select knowledge base field pre-populated. |
   [ ]

   {#diagnose-access-criteria-at-kb-level__table_sht_xcv_bdb}
2. To diagnose user access:
   1. In the Select user field, select a user.
   2. From the Select record type choice list, select Knowledge base.
   3. In the Select knowledge base field, select a knowledge base.  
      Every time you select a different user, record type, or knowledge base, the page refreshes and displays data for the selected user.
   4. Click Diagnose.  
      The page displays these details:
      * Whether the user has access to the knowledge base based on their domain. Only system administrators can view domain information and change the domain to give access to a user.
      * Which user criteria provides read or read and contribute access for this user to the knowledge base and what type of [user
        criteria definition](https://www.servicenow.com/docs/9_RtaGtyXgnwf_aRq5oqWA "You specify user criteria for a knowledge base to control which users are granted access to read and contribute knowledge articles to that knowledge base.") enables this access.
      * Whether a role that the user has (knowledge_manager, knowledge_admin, or owner of the knowledge base) enables this access.
      * For a user with no access to this knowledge base, which user criteria may be modified to grant the access.
      {#diagnose-access-criteria-at-kb-level__ul_lhm_3zj_cdb}

*[\>]: and then