---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enable downloading of the source Microsoft Word document for a knowledge article

# Enable downloading of the source Microsoft Word document for a knowledge
article {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set the sn_km_word.glide.knowman.enable_document_download
property to enable users to download the source Microsoft Word document of a
knowledge article from the knowledge article view page in a portal or workspace.

## Before you begin

Role required: admin

## About this task

When a knowledge article is created using Microsoft Word, users accessing the knowledge article view page in a portal or workspace can download the source Microsoft Word document when the sn_km_word.glide.knowman.enable_document_download property is set to true.  
Note:  
After you enable the sn_km_word.glide.knowman.enable_document_download property, the Microsoft Word source document of a knowledge article also might appear in search results as an attachment to the article. Therefore, enabling this property might affect the search relevancy of a knowledge article.

## Procedure

1. Navigate to All\>System Properties\>All Properties .  
   Alternatively, in your instance, enter <kbd class="ph userinput">sys_properties.list</kbd> in the filter navigator.
2. Search for the sn_km_word.glide.knowman.enable_document_download system property.
3. In the Value field, enter <kbd class="ph userinput">true</kbd>.
4. Click Update.