---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Article quality index for knowledge management

# Article quality index for knowledge management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Assess the quality of knowledge articles with the article quality index (AQI). The AQI
helps maintain consistent quality of knowledge articles attached to a knowledge base where
articles are written by various authors.

Using AQI feature, a knowledge administrator (a user with knowledge_admin role) creates a
checklist and adds a set of true or false questions to the checklist to assess the quality of
knowledge articles. For each question, the knowledge_administrator assigns a weight based on its
importance to the quality measurement and then attaches the checklist to a knowledge base.

A knowledge reviewer (a user with knowledge_coach and knowledge_domain_expert role) performs
AQI review on knowledge articles attached to the knowledge base by answering the true or false
questions in the checklist. The article quality is then scored based on the cumulative weight of
all answers set to true in the checklist.

The average AQI scoring is displayed on the Content Quality tab of the Knowledge Management dashboard (see [Knowledge Management dashboard](https://www.servicenow.com/docs/vL_A0DYjGUKM5KOTuWXJXQ "The Knowledge Management dashboard helps knowledge content owners and managers to determine the usage and quality of their knowledge content. It helps confirm that the proper processes and procedures are being followed for content creation.")).

## Activating article quality index {#knowledge-article-quality-index__section_fkd_c1w_qbb}

The article quality index feature is activated with the Knowledge Management Advanced
(com.snc.knowledge_advanced) plugin. For details see, [Activate the Knowledge Management Advanced plugin](https://www.servicenow.com/docs/5N80Ri3iFeljtUtjTfIybw "Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.").
**Related concepts**   

* [Use Article Quality Index](https://www.servicenow.com/docs/sXdaulpYJ8JhnnAym5jbKQ "Use article quality index (AQI) to assess the quality of knowledge articles.")