---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge article states

# Knowledge article states {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Knowledge article versions can be in one of several states as it progresses through the
creation cycle.  
Note:  
You need to activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) and set the glide.knowman.versioning.enabled system property to <kbd class="ph userinput">true</kbd>. For more information, [Activate the Knowledge Management Advanced plugin](https://www.servicenow.com/docs/5N80Ri3iFeljtUtjTfIybw "Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.") and [Article versioning properties](https://www.servicenow.com/docs/dOG2gE5jKqdnUKB2HL6Ogg#article-versioning-properties "The knowledge administrator can set knowledge properties that enable users to edit specific fields on published articles without creating new versions.").
{#knowledge-article-states__table_trn_kgl_yy__entry__2}

| State | Description |
|-|-|
| Draft | The article is in the process of being created. Note: A versioned knowledge article in the Draft state can be modified only by the author or reviser with the contribute access to the knowledge base, owner of a knowledge base, users with the admin and knowledge_admin role, and ownership group members, if ownership group is added to the article. |
| Review | The draft version of the article is sent to reviewers to approve or reject. |
| Scheduled for publish | The draft version of a knowledge article is scheduled for publishing on a future date. |
| Published | The article is approved and published. When the state of an article changes to Published, the state of any previous published versions of that article changes to Outdated. Note: After a knowledge article with an ownership group is approved, only the owner of a knowledge base and ownership group members have contribute access to the article. |
| Pending retirement | The published article is selected for retirement, pending approval. |
| Retired | The published article is retired. Retired knowledge articles cannot be searched for by external users or customers. To reuse a retired article, create a new article with the same content, which is published once approved. |
| Outdated | One of the following occurs: * A more recent version of the article is published. * An article reaches and moves past its valid to date. End users can read published articles as well as the outdated versions. |
[ ]

{#knowledge-article-states__table_trn_kgl_yy}
**Related concepts**   

* [Knowledge access controls](https://www.servicenow.com/docs/3BXkJNu_yngCF5YeYJmACA "Determine whether certain users or categories of users can access knowledge bases and knowledge articles by controlling contribute and read access.")