---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge Management

# Knowledge Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task
resolution.

## Get started {#knowledge-management__section_rl1_z2h_1xb}

|-|-|-|
| [ExploreExplore Knowledge Management](https://www.servicenow.com/docs/98lQOpndO9ZJt8hAOqicPA "Learn more about Knowledge Management with a sample workflow and review the benefits it can provide for different users in your organization.") | [ConfigurePlan and configure your Knowledge Management implementation](https://www.servicenow.com/docs/bCmQ1APfnyaySxjkbbjcwg "Plan and configure your Knowledge Management implementation.") | [Use Knowledge Management Search and find information on self-help, troubleshooting, and task resolution](https://www.servicenow.com/docs/FunC8ah5DucPdUbJevS_2A "Use Knowledge Management to search and find information on self-help, troubleshooting, and task resolution in knowledge bases.") |
| [Create and maintain articlesCreate and maintain articles in the knowledge base](https://www.servicenow.com/docs/~MtONrGBm2qe__r8O2mwxw "Share your ideas and experience by creating a knowledge article. Review and provide feedback on knowledge articles, and resolve issues yourselves rather than contacting customer service or an internal helpdesk.") | [Knowledge Management ReferenceAdditional information to configure and administer Knowledge Management](https://www.servicenow.com/docs/5Ko~aY3VmAh7zJh2VBRB2Q "Reference topics provide additional information that you can use to configure and administer Knowledge Management.") | [Analytics and Reporting Solutions](https://www.servicenow.com/docs/YDvO7FlaTv87lNOHKu_ryw "The following topics provide information on Platform Analytics Solutions and Demand Insights dashboards for Knowledge Management.")Platform Analytics Solutions and Demand Insights dashboards to improve your business processes and practices |
[ ]

{#knowledge-management__table_sl1_z2h_1xb}

## Troubleshoot and get help {#knowledge-management__section_wl1_z2h_1xb}

* [Search the Known Error Portal for known error
  articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#knowledge-management__ul_xl1_z2h_1xb}