Preview a knowledge article with knowledge blocks

Preview knowledge articles by user or date. For unpublished articles, impersonate different users to see how blocks display based on user criteria. For published articles, preview by user and date to see past versions.

Before you begin

Role required: user must have contributor access to the knowledge base.

Procedure

1. Navigate to All > Knowledge > Articles, and open one of the modules, such as Unpublished or Published.
2. Open the knowledge article with knowledge blocks.
3. In the Related Links section, click Preview Article with Blocks.
4. Preview the article as one of the following.

   Option	Details
   Unpublished article	Preview the article by user. In the View As field, you can search for and impersonate different users to see how the article appears based on the can and cannot read access of the user.
   Published article	Preview the article by user and date: In the View As field, you can search for and impersonate different users to see how the article appears based on the can and cannot read access of the user. In the View on date field, you can select different dates to see how the article appears in past versions.