---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Publish a knowledge article in Agent Workspace

# Publish a knowledge article in Agent Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Publish a knowledge article to make it available to users.

## Before you begin

You must have contribute access to the knowledge base that stores the knowledge article you want to publish.

Role required:
agent_workspace_user

## Procedure

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. Go to ListsKnowledgeMy Articles - Unpublished.
3. Click a knowledge article link.
4. On the Knowledge form, click Publish.

## Result

A knowledge article is published depending on the workflow setting of its knowledge
base:

* Knowledge - Instant Publish: The knowledge article is immediately published unless it is scheduled to be published at a later date.
* Knowledge - Approval Publish: The knowledge article is published on approval completion unless it is scheduled to be published at a later date.  
  Note:  
  With an ownership group associated with a knowledge article, ownership group members can approve self-authored articles for publication. An administrator can override this behavior by disabling the glide.knowman.ownership_group.enable_self_approval property. For more information, see [Ownership groups](https://www.servicenow.com/docs/LbTkv~Z8pWkWgqzy6iSjoQ "Configure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback.").

{#publish-knowledge-article-workspace__ul_ycl_fds_pgb}

For more information, see [Schedule a knowledge article for publishing in Agent Workspace](https://www.servicenow.com/docs/WoOBB5Y~K1PJCITdxw_j0Q "Set a specific time and day for a knowledge article to be published in Agent Workspace automatically.").

When published, your knowledge article appears in the My Articles - Published and All
Articles lists. If the article versioning feature is enabled, the version of the
article is incremented based on the [version number
pattern](https://www.servicenow.com/docs/_esawkQhHChfYRm8EL8lig "Knowledge article version numbers follow a specific pattern. Increments to the version number depend on the revision type.").
**Related tasks**   

* [Create a knowledge article in Agent Workspace](https://www.servicenow.com/docs/MaZfwYdur_1UIzZIB2_irQ "Create a knowledge article in Agent Workspace to share information across your organization.")
* [Edit a knowledge article in Agent Workspace](https://www.servicenow.com/docs/cPTnmDdtvATtdOty3Onnrg "Edit knowledge articles within a knowledge base in Agent Workspace to update information shared across your organization.")  
**Related reference**   

* [Knowledge workflows](https://www.servicenow.com/docs/MexqnTTt4JpRR0vSEH_Grg#r_KnowledgeWorkflows "The publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.")

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