---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform
Release :
- brazil
ft:locale :
- en-US
ft:publication_title :
- Brazil ServiceNow AI Platform Capabilities
ft:clusterId :
- platcap
bundleId :
- platcap
workflow :
- Platform
---
# Search using Knowledge Management v3
# Search using Knowledge Management
v3 {#ariaid-title1}
Release version: Brazil
Updated September 10, 2026
 2 minutes to read
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## Summary of Search using Knowledge Management v3
ServiceNow's Knowledge Management v3 enables users to search for knowledge articles and questions directly from the knowledge homepage using a dedicated search bar.
The search results are filtered by user authorization, showing only the articles and questions the user is permitted to access.
The system also includes attached documents in the search results, with configurable display options.
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## Search Features and Configuration
* **Search Scope:** Users can search across all accessible knowledge bases or select specific ones. Pinned articles appear only from the chosen knowledge base and language.
* **Filtering Options:** Results can be refined by knowledge bases, categories, authors, and language. Categories are listed alphabetically to simplify selection.
* **Attachment Display:** Attachments linked to articles can appear as text snippets, links only, or be hidden. Displaying attachments as text snippets may impact search performance.
* **Wildcard Searches:** Wildcard support can be enabled via the Contextual Search settings, allowing more flexible search queries.
* **Sorting:** Search results can be sorted by relevancy, most recent update, or number of views to help users find the most useful content quickly.
* **Multi-language Support:** When multiple languages are enabled, users can search and view results in various languages. This requires activating the I18N: Knowledge Management Internationalization Plugin v2 or relevant language plugins and enabling the multi-language search property.
## Important Notes for Customers
* The count of search results does not reflect security rules and may show a higher number than the articles accessible to the user.
* The glide.knowman.enablemultilanguagesearch property is disabled by default and must be manually enabled for multi-language results.
* The Knowledge Management v3 homepage is planned for deprecation starting with the Washington DC release and replaced by the Knowledge Management Service Portal, which is the default from Madrid release onward.
Search for knowledge articles from the knowledge homepage using the search bar on the
Knowledge Management v3 homepage.
Search results include only articles and questions you are authorized to read. The search results count do not take into consideration any security rules set for the articles. The number of articles you can access may be lower than the count displayed in the search results page. Documents that are attached to articles are also listed in the search results.
Note:
* To change how the attachments are displayed in the search results, set the How to display attachments in Knowledge Search Results glide.knowman.search.attachment property. Attachments can be displayed with a text snippet, link only, or not at all.
Warning:
Attachments set to display with a text snippet may cause slowness.
* To use wildcards in your search, navigate to Contextual SearchSearch ContextsKnowledge Base Search and select Enable wildcard searches.
{#r_KnowledgeSearch__ul_a2m_yn1_tdc}
Sort knowledge content by relevancy, most recent update, or number of views.
Filter results using the check boxes that appear. Filtering options appear depending
on the search text.
{#r_KnowledgeSearch__table_p1c_md5_1r__entry__2}
| Field | Description |
|-|-|
| Knowledge Bases | Select a knowledge base to search. You can select only knowledge bases you can access. If you do not select a specific knowledge base, search results include articles and questions from all knowledge bases that you can access. You can also select a knowledge base from the choice list in the search bar. For pinned articles, only those in the selected knowledge base in the corresponding language appear. |
| Categories | Select one or more knowledge categories. Categories are listed alphabetically. |
| Authors | Select one or more authors. |
| Language | The multi-language search feature is available when more than one supported language is enabled. 1. To enable multi-languages, activate the I18N: Knowledge Management Internationalization Plugin v2 plugin (com.glideapp.knowledge.i18n2) or activate one of the internationalization plugins for the language you require. Note: Activating internationalization plugins for any of the available languages automatically activates the I18N: Knowledge Management Internationalization Plugin v2 plugin. 2. To display search results in all available languages simultaneously, enable the glide.knowman.enable_multi_language_search property. 1. Navigate to KnowledgeAdministrationPropertiesKnowledge Search PropertiesEnable multi language search and select the Yes check box. 2. Enter sys_properties.listin the filter navigator, search for the property to configure, and in the Value field, enter true. {#r_KnowledgeSearch__ol_jjh_vy5_sfb} Note: By default, the glide.knowman.enable_multi_language_search property is not enabled. Search results are displayed based on the language you select in the language filter on the Search page. {#r_KnowledgeSearch__ol_olt_35t_sfb} |
[Table 1. Filtering options]
{#r_KnowledgeSearch__table_p1c_md5_1r}
Note:
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management
Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://www.servicenow.com/docs/buoc0ZoyZ13Tfec6eMa_yg "The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly.").
**Related reference**
* [Knowledge Management properties](https://www.servicenow.com/docs/aJoqKPn6PWUV9SfhZhUy5A#r_KnowledgeProperties "As an administrator, you can configure the look and functionality of many knowledge base features with Knowledge Management properties.")
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