Provide feedback for a knowledge article in the Now Mobile Information applet

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can contribute to feedback on knowledge articles by rating an article, marking an article as helpful or not helpful, and posting and replying to comments for an article in the Now Mobile Information applet.

    Before you begin

    You can specify user criteria for an article to control which users can read the article. If no user criteria is defined for an article, all users can read the article.

    Role required: none

    Procedure

    1. On the Now Mobile app, tap Information.
    2. Select the desired article.
    3. Contribute to the article feedback by rating it, marking it as helpful or not helpful, or leaving a comment.
      Action Description
      Rate the article Tap the star icons displayed on the article to indicate its effectiveness on a scale of 1 to 5.

      For ratings between 1 to 3 stars, a feedback task is automatically created for the article and assigned to the author or ownership group, as configured.
      Mark an article as helpful or unhelpful Tap the helpful icon or the not helpful icon.
      Enter your comment Enter a comment in the Type your comment here box and tap Submit.
      View all comments and replies posted for the article Scroll down to the Comments section.
      Like a comment on the article Underneath a comment, tap the like icon
      Reply to a comment on the article Underneath a comment, tap the reply icon , enter your comment in the text box that appears, and then tap Submit.
      Delete any previous comments or replies you posted earlier Go to a comment or reply, and then tap the delete icon . If a message appears, tap OK. Only users who have posted the comment, knowledge administrators, and knowledge owners can delete a comment.
      View an attachment to a comment View files, if available, attached to a comment.

      To view a file, tap the file name. If a comment contains more than two attachments, tap the number of attachments indicator and then tap the file name.