Undo or redo actions in the knowledge article HTML editor

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Quickly revert typing actions or formatting that you made during the current session of editing a knowledge article using the HTML editor.

    Before you begin

    Open the knowledge article in which you want to use the HTML editor.

    About this task

    You can also use the HTML editor when creating or editing a knowledge article using the Knowledge Management application in the ServiceNow AI Platform interface or in Agent Workspace. To create or edit a knowledge article in the ServiceNow AI Platform interface, see Create a knowledge article or Edit a knowledge article. To create or edit a knowledge article in Agent Workspace, see Create a knowledge article in Agent Workspace or Edit a knowledge article in Agent Workspace.

    Procedure

    1. Place the cursor in the Article body section.
    2. Undo or redo a typing action or format change.
      • To undo the previous change, click the undo icon .
      • To redo a change that has been undone, click the redo icon .
      Note:
      The undo and redo icons are available based on the number of actions that are saved to be undone or certain actions that can't be undone.