Using knowledge blocks Release version: Australia Updated March 12, 2026 1 minute to readUse knowledge blocks to simplify knowledge authoring for writers and knowledge consumption for readers. Create a knowledge blockCreate or modify a knowledge block to define a reusable piece of content that can be inserted into knowledge articles in a knowledge base. The knowledge block is secured by user criteria, which controls what users, groups, roles, companies, locations, or departments can read or not read the content in an article or search, enabling users to more easily view content that is relevant to them.Add knowledge blocks to a knowledge articleYou can insert one or more knowledge blocks into a knowledge article within a knowledge base. Each knowledge block is secured by user criteria, which controls who can read or not read the content in an article.Preview a knowledge article with knowledge blocksPreview a knowledge article with knowledge blocks by user or, if published, by date. For an unpublished article, you can preview the article by user by impersonating different users to see how the article displays or hides block content (based on the user criteria set at the knowledge base and knowledge block level). For published articles, you can preview the article by both user and date to see how the article appears in past versions for different users.Integrating a custom search or knowledge article viewer with knowledge blocksIf you are using a custom search or knowledge article viewer with your application, you can integrate that custom search or viewer with the appropriate knowledge or knowledge blocks API.
Using knowledge blocks Release version: Australia Updated March 12, 2026 1 minute to readUse knowledge blocks to simplify knowledge authoring for writers and knowledge consumption for readers. Create a knowledge blockCreate or modify a knowledge block to define a reusable piece of content that can be inserted into knowledge articles in a knowledge base. The knowledge block is secured by user criteria, which controls what users, groups, roles, companies, locations, or departments can read or not read the content in an article or search, enabling users to more easily view content that is relevant to them.Add knowledge blocks to a knowledge articleYou can insert one or more knowledge blocks into a knowledge article within a knowledge base. Each knowledge block is secured by user criteria, which controls who can read or not read the content in an article.Preview a knowledge article with knowledge blocksPreview a knowledge article with knowledge blocks by user or, if published, by date. For an unpublished article, you can preview the article by user by impersonating different users to see how the article displays or hides block content (based on the user criteria set at the knowledge base and knowledge block level). For published articles, you can preview the article by both user and date to see how the article appears in past versions for different users.Integrating a custom search or knowledge article viewer with knowledge blocksIf you are using a custom search or knowledge article viewer with your application, you can integrate that custom search or viewer with the appropriate knowledge or knowledge blocks API.