---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Workflow editor

# Workflow editor {#ariaid-title1}

* Release version: Australia
* 
* Updated July 8, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

The Workflow Editor is an interface for creating and modifying workflows by arranging
and connecting activities to drive processes.
Important:  
As of the Zurich release, new customers no longer receive the legacy workflows created and published by ServiceNow, Inc.. All legacy workflow functionality has been replaced by Workflow Studio content. Only customers who upgraded from prior versions retain the ability to use and edit existing legacy workflows. While all customers retain the ability to create legacy workflows, you are strongly encouraged to instead use Workflow Studio to create process automation content. Only Workflow Studio will receive new features and enhancements.

You can manage multiple workflows in the same screen, create custom workflow activities,
and use existing activities as data sources. Users with the workflow_creator role can create
workflows. Users with the workflow_admin role can create, modify, delete, and publish
workflows.  
To open the Workflow Editor, navigate to WorkflowWorkflow Editor. For information about using the editor, see [Create a workflow](https://www.servicenow.com/docs/UCeKoNT4RpUZpUHf~QDzmg "Automate a multi-step process by creating a workflow with the Workflow Editor.").  
Warning:  
The Next Experience UI does not fully support the classic Workflow Editor. For the best UI experience, use the Core UI instead.

## Welcome screen {#workflow-editor__wf-welcome-screen}

The editor opens with the Welcome page, which displays a list of active, published workflows. From this tab, you can open existing workflows, create new workflows, and open help resources related to workflow.

![Number 1 icon]()List display filters
:   Published: Click to view list of published workflows
:   Checked Out: Click to view list of workflows checked out to
    current user
:   Help: Click to view links to help resources for workflow

![Number 2 icon]()New Workflow button
:   Click to create a new workflow

![Number 3 icon]()Palette tabs
:   Workflows: Workflow activities and workflows you can use as
    subflows.
:   Core: Available workflow activities appropriate for the
    selected workflow. Contents can include activities provided by the base system and those
    purchased with orchestration.
:   Packs: Orchestration activity packs downloaded from the ServiceNow® App Store, organized
    by vendor and scope. Custom activities and workflows that you scope also appear as
    packs. Only visible if the orchestration plugin is installed.
:   Custom: Orchestration custom activities available. Only visible
    if the orchestration plugin is installed.
:   Data: Activities in the current workflow that output data. You
    can use these activities as data sources for other activities. Only visible if the
orchestration plugin is installed.  
Note:  
If your workflow welcome page does not look like this example, you may have customized the workflow welcome page before upgrading to Australia. You can update the workflow welcome page to the latest version by editing the [UI pages](https://www.servicenow.com/docs/access?context=r_UIPages&version=australia&pubname=australia-api-reference&ft:locale=en-US) .

Navigate to System UIUI PagesWorkflow Editor welcome. In the UI page record for workflow_editor_welcome, scroll to the
Versions related list. Select the row for the version
corresponding to the upgrade to Australia, right-click and
select Revert to this version.

## Workflow canvas

After you open or create a new workflow, the system displays the workflow canvas. On the
canvas you interact with the Workflow Editor through several different elements: the canvas
itself, the canvas tabs, the title bar, the palette, and the palette tabs.

The drawing canvas is where you add activities and configure transitions for checked out
workflows. Add an activity by dragging it from the palette to the workflow in the canvas.
For more information, see [Create a workflow](https://www.servicenow.com/docs/UCeKoNT4RpUZpUHf~QDzmg "Automate a multi-step process by creating a workflow with the Workflow Editor.").  
* Canvas tabs: Contains tabs for accessing workflows being edited or created.
* Title bar: Displays the workflow name and status. Provides a menu and controls for configuring, testing, and validating workflows.
* Canvas: Provides the working surface for creating new workflows or editing existing ones.
* Palette tabs: Contains tabs for accessing activities being edited or created.
* Palette: Contains all available workflow activities and existing workflows you can use as subflows. Drag activities and subflows to the canvas to create new workflows or edit existing ones.
{#workflow-editor__ul_gvn_bnw_kr}  
Figure 1. Workflow user interface
* **[Workflow palette](https://www.servicenow.com/docs/GkGVJdko57~7BhBJL6Wi7Q)**   
  The default workflow palette contains workflow activities and existing workflows you can use as subflows.
* **[Workflow editor title bar](https://www.servicenow.com/docs/9wnhUKSQ8i2589ltq_9QRw)**   
  When a workflow is opened in the canvas, the title bar displays the workflow title and the workflow status in italics. Possible states are Checked out by \<name\> and Published.
* **[Workflow editor keyboard navigation](https://www.servicenow.com/docs/4yNjIlpdJ0hq_EPNXd_K9w)**   
  The platform includes accessibility features that makes the interface accessible to users with disabilities.

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