---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Request the plugin

# Requesting the MetricBase product {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The MetricBase plugin \[com.snc.clotho\] requires a separate subscription and must be activated by ServiceNow personnel.
Be sure to also request the MetricBase Demo plugin \[com.snc.clotho.demo\], which includes sample tables, metrics, triggers, and data.{#request-metricbase__mb-activate-demo-plugin}

To purchase a subscription, contact your ServiceNow account manager.
The account manager can arrange to have the plugin activated on your organization's
production and subproduction instances, generally within a few days.

When ServiceNow personnel
install the MetricBase Demo
plugin, they also connect your instance to the server that contains the MetricBase database. A MetricBase database can
connect with only one other instance. For example, a clone of the original
instance can't talk to the same database as the original instance.
**Related concepts**   

* [Working with MetricBase demo data](https://www.servicenow.com/docs/94MGA3NOvSf1xGvDRCmwLQ "Familiarize yourself with MetricBase by exploring the MetricBase demo.")