--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Exploring MID Server # Exploring MID Server {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read MID Server acts as the mediator between the network and the instance. MID Servers are used by other applications to connect to the instance. ## MID Server overview {#explore-mid-server__section_svd_jwx_lgb} MID Servers are installed on hosts in a network by administrators, and the MID Servers are used by other applications to communicate with the instance or function within the network. For example, a MID Server configured with Discovery scans items in the network from that MID Server host. Once it collects the Discovery data, the MID Server securely transfers the data through the network firewall to the instance. To set up a MID Server, the network must be prepared to access the instance and download site. There are several installation procedures depending on the host operating system and scale of deployment. Once installed, MID Servers can be configured with many capabilities and features to support applications. After configuring your MID Server, you can add security by encrypting MID Server parameter values in the config.xml file. Encryption protects data that the MID Server returns to the ECC Queue. Other available security options include the authorization of SOAP requests, restricting access to the MID Server configuration file, and establishing secure socket layer (SSL) connections. ## Upgrading the MID Server {#explore-mid-server__section_ssn_pn3_zgb} The MID Server checks with the instance periodically to see if an upgrade is necessary. If the MID Server detects that a new version is available for upgrade, it downloads the installer from install.service-now.com and runs the package automatically. You can also elect to upgrade the MID Server manually. See [MID Server upgrades](https://www.servicenow.com/docs/NRrGQMryfPX0M4mgxTxS1w "Upgrade MID Servers manually, or automatically through the instance. MID Server automatic upgrade is triggered when the instance upgrades and the MID Server no longer has the same version. The new MID Server package is downloaded from install.service-now.com, replaces the old one, and the MID Server starts with the new version.") for details. ## Resolving MID Server issues {#explore-mid-server__section_y3r_cp3_zgb} You can search the HI Knowledge Base for troubleshooting articles or monitor the MID Server status and track active issues from within the instance. Many articles on resolved MID Server issues have been collected on [Servicenow MID Server Landing page \[KB0960404\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960404). For more information about common resolution procedures, see [Resolving MID Server issues](https://www.servicenow.com/docs/d7_E11WNQnHG00uqARgGVQ "Troubleshoot problems with the MID Server to find solutions. Monitor the MID Server to receive alerts about issues as they occur. Troubleshooting procedures exist to resolve specific problems with the MID Server. The Knowledge Base on Hi contains several articles to help you troubleshoot MID Server issues."). ## ServiceNow applications that use the MID Server {#explore-mid-server__section_cty_ylx_xdb} * [Discovery](https://www.servicenow.com/docs/access?context=discovery-setup&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Orchestration](https://www.servicenow.com/docs/access?context=c_OrchestrationMID&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Service Mapping](https://www.servicenow.com/docs/access?context=service-mapping-setup&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Event Management](https://www.servicenow.com/docs/access?context=c_EMConfiguration&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Metric Intelligence](https://www.servicenow.com/docs/access?context=get-started-metrics&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Cloud Management](https://www.servicenow.com/docs/access?context=cloud-configuration&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [IntegrationHub](https://www.servicenow.com/docs/access?context=integrationhub&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Cloud Cost Management](https://www.servicenow.com/docs/access?context=cloud-insights-landing-page&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Agent Client Collector](https://www.servicenow.com/docs/access?context=acc-landing-page&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) {#explore-mid-server__ul_servicenow-apps} ## External applications that use the MID Server {#explore-mid-server__section_applications} * [Import Sets](https://www.servicenow.com/docs/access?context=import-sets-landing-page&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Microsoft SMS/SCCM](https://www.servicenow.com/docs/access?context=c_MicrosoftSCCMIntegration&version=australia&pubname=australia-platform-administration&ft:locale=en-US) * [LANDesk Maintenance Suite](https://www.servicenow.com/docs/access?context=c_CSDExtensionFramework&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Microsoft System Center Operations Manager (SCOM)](https://www.servicenow.com/docs/access?context=t_EMConfigureSCOMConnectorInstance&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Microsoft MIIS](https://www.servicenow.com/docs/access?context=c_UsingADAMSyncToPopulateADAM&version=australia&pubname=australia-platform-security&ft:locale=en-US) {#explore-mid-server__ul_mcl_lks_r1b} ## Begin MID Server installation {#explore-mid-server__section_stg_3ff_qcc} Continue to [Configuring MID Server](https://www.servicenow.com/docs/o4YJPleBLAps0pmpO7T4JA "Before MID Server installation can begin, the network must be prepared to access the instance and download site. There are several installation procedures depending on the host operating system and scale of deployment. Once installed, MID Servers can be configured with many capabilities and features.") to find procedures on preparing the network, installing MID Servers, and configuring them.