Install MID Server with the command line installer

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Using the ITOM Infra Services Workspace, MID Servers can be deployed with the command line installer. The command line installer automates many of the processes, especially for first time installations.

    Before you begin

    Role required: admin
    Set up indicator for installation phaseEnsure that the MID Server can connect to elements inside and outside your networkDownload and install the MID Server on a Linux or Windows hostConfigure your MID ServerConfigure MID Server securityEnsure that the MID Server can connect to elements inside and outside your networkDownload and install the MID Server on a Linux or Windows hostConfigure your MID ServerConfigure MID Server security

    Procedure

    1. On the instance, navigate to ITOM Infra Services Workspace.
    2. In the Set up a MID panel, select Download a MID Server.
    3. In the Download and set up a MID Server panel, select Set up a MID Server.
    4. To begin the installation process, provide the following information.
      • Authentication type: ServiceNow certificate
      • I'm installing the MID Server on: Select the option corresponding to the host
      • I want to install using a: Command Line Installer
    5. To proceed, select Next: Configuration.
    6. Provide the name of the MID Server.

      You can provide a note about the MID Server in the MID Server purpose field. This note does not affect anything about the MID Server's roles or performance.

      In addition, you can reveal the Advanced configuration settings to Manually set MID Server user, provide the IP address and port number for Proxy configuration, or Manually set service name.

    7. Open an elevated command prompt in the intended MID Server installation directory and run the command provided by the installer.
      This command downloads the MID Server package from ServiceNow and connects it to your instance. This command expires in 24 hours. If it has expired, use the refresh button on the installer to generate a new one.
    8. Verify that the MID Server is running.

      The MID Server record appears in the installer step once it is detected. If the MID Server does not appear within 5 minutes of running the installation command, check your logs in agent\logs to identify the issue.

    9. Set up your MID Server applications and capabilities by selecting the MID Server record and navigating to the related lists.

      By default, the MID Server is not be able to run any applications or capabilities.

    10. Use the Validate MID Server action and select the clusters, applications, capabilities, and IP ranges for this server.
      For more information, see Configure a MID Server cluster, Configure MID Server capabilities, Using MID Server IP range auto-assignment respectively.