---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Activating Hermes

# Activating the Hermes Messaging Service {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Hermes Messaging Service is not a standalone plugin.

This plugin is activated as a dependency when any of the following actions are performed:

* Activation of the ServiceNow Stream Connect Installer (com.glide.hub.stream_connect.installer) plugin
* Installation of the Log Export Service application
* Activation of the IDR plugin (com.glide.idr) in Utah or higher
* Activation of the IDR plugin (com.glide.idr), and then a subsequent upgrade to Utah or higher
* Installation of the Digital End-User Experience (DEX) application

{#hermes-messaging-service-activation__ul_aqz_g5n_jvb}

For more information, see the [KB1213485](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213485) article in the Now Support Knowledge Base.  
Note:  
Stream Connect requires Workflow Data Fabric and Stream Connect subscriptions. For more information, see <https://www.servicenow.com/products/automation-engine.html>.
**Related concepts**   

* [Restricting access to Hermes](https://www.servicenow.com/docs/X3dbuhSCV5Wvz2E3Pf6pZA "Restrict access to Hermes by IP address.")  
**Related tasks**   

* [Set up a secure connection to the Hermes Messaging Service](https://www.servicenow.com/docs/8J_6l1Asj0Rnxm50EK9dow "Secure your Kafka topics by generating a ServiceNow instance-signed certificate.")
* [Revoke a Hermes certificate](https://www.servicenow.com/docs/B0aljiutE3FGo1baD7rt8g "Revoke a ServiceNow instance-signed certificate so that it can't be used in secure connections to the Hermes Messaging Service.")
* [Enable encryption at rest for a Hermes topic](https://www.servicenow.com/docs/tCAo69bZhjuhhcANmxKDxw "Enable encryption at rest on a Hermes topic to help protect message data stored on broker disks from unauthorized access.")