---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Advanced configuration for voice

# Advanced configuration for voice {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure Answering Machine Detection (AMD) to determine if a human has picked up the
call or not.

## Before you begin

Role required: notify_admin

## Procedure

1. Navigate to AllNotifyAdministrationTwilio Direct Configuration.
2. On the Twilio Account Properties page, enter your Account SID.
3. Enter your Auth Token.
4. Click Connect.
5. On the Advance Voice Features tab, check the Detect answering machinebox.
6. On the Advance Voice Features tab, enter the number of seconds in the Machine detection timeout field to set a timeout value.

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