---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Join a conference call

# Join a conference call {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can join an active conference call from an incident to discuss about the
resolution of an incident.

## Before you begin

Role required: notify_view, notify_admin, major_incident_manager, or
communication_manager

## Procedure

1. Navigate to AllIncidentMajor IncidentsOpen.
2. Open the relevant major incident.
3. Select View Workbench.
4. Select Collaborate tab.
5. Select Join Call.
{#join-cisco-webex-notify-call__steps_wdw_sr4_55b}

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