--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Notify # Notify {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Notify provides support for SMS and voice channels on the ServiceNow platform for communicating internally with team members and externally with customers and contractors. The plug-in also provides APIs and workflow activities to achieve the above. Some customers directly make use of the APIs in their products, and others via products like Major Incident Management, On-Call and CTI Softphone. |-|-| | Explore * [Notify Twilio Direct driver](https://www.servicenow.com/docs/M003ey5bB9NcbtE60yYQvA "The Notify-Twilio integration with the Notify-Twilio Direct driver provides APIs and workflow activities for applications to handle various notification features.") * [Notify Zoom connector](https://www.servicenow.com/docs/hDDgLP_vgHkU62G0RPjFmg "The Notify Zoom Connector expands the Notify communication channel by managing and initiating a Zoom meeting directly from any task record such as an incident or a change.") * [Notify voice and SMS capabilities](https://www.servicenow.com/docs/Rb9PLD2i3AW90YDZyo9ckg "Notify provides support for SMS and voice channels for communicating internally with team members and externally with customers and contractors.") * [Notify Cisco Webex Connector](https://www.servicenow.com/docs/F_qqUDdYxRjcaSn7s5Gg6g "Notify Cisco Webex Connector enables you to manage and initiate a Webex meeting directly from an incident.") * [Notify connector for Microsoft Teams](https://www.servicenow.com/docs/access?context=notify-connector-ms-teams&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#notify-landing-page__ul_wfb_lrn_lw} | Configure * [Activate Notify](https://www.servicenow.com/docs/OxzGOkIYGa1A3WiG2USZMg "You can activate the Notify (com.snc.notify) plugin if you are an administrator. This plugin includes demo data and activates related plugins if they are not already active.") * [Configure Notify with Twilio](https://www.servicenow.com/docs/B9YuKLHw7s11~woeHMgBpA "Configure Notify to use the Twilio telephony service.") * [Configure Notify Zoom connector in Notify](https://www.servicenow.com/docs/FTogWeFDYwsVovo3JYEh1Q "Configure Notify to receive the event information from Zoom. An event is usually any action that is related to a meeting.") * [Configure a provider in Notify](https://www.servicenow.com/docs/m~FRdqc7G077w1HRO4twQQ "Configure a conference provider or a phone number to be used as choices for initiating a conference call. For sending SMS, configure preferences for phone numbers.") * [Configure SMS opt-out preferences](https://www.servicenow.com/docs/Py2vzZkD1txQ5BRBdl0KtQ "Allow recipients to opt out of receiving text messages.") * [Configure Notify Cisco Webex Connector](https://www.servicenow.com/docs/n3DOMt0Oink6Jl7u0ckugw "Configure the Notify Cisco Webex Connector in your environment to be able to use Cisco Webex application for making conference calls.") * [Install Notify connector for Microsoft Teams](https://www.servicenow.com/docs/access?context=setup-notify-ms-teams&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#notify-landing-page__ul_kmj_mrn_lw} | | Use * [Using Notify with SMS](https://www.servicenow.com/docs/NkCVQmfrHP_WS5b~jVetOw "Send and receive SMS messages using Notify.") * [Using Notify for making conference calls](https://www.servicenow.com/docs/h3~zxoiy5NeGH7F_Now9yg "Notify administrators, major incident managers, or communications managers can manage conference calls.") * [Using Notify with tasks](https://www.servicenow.com/docs/F2F5lVt6Ql~LK3~FTosqDw "Notify allows you to initiate conference calls and send SMS alerts from task records.") * [Using Notify with Incident Communications Management](https://www.servicenow.com/docs/OpecbpXCueR2WOnmxtKUlQ "Use Notify with incident communication plan to send SMS messages or start conference calls.") * [Using Notify with On-Call Scheduling](https://www.servicenow.com/docs/FA2IqUvGEh9aFOY7O9K17w "When using both Notify and On-Call Scheduling, you can send On-call escalation notifications as SMS messages, in addition to emails.") * [Using the Notify Cisco Webex Connector with a major incident](https://www.servicenow.com/docs/VPhP6Y41jb3is8VAzccs2g "Initiate a conference call from the major incident workbench by inviting one or more users to join a call.") * [Use Notify connector for Microsoft Teams](https://www.servicenow.com/docs/access?context=c-agent-ex-use-nc&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#notify-landing-page__ul_qkh_cpj_dx} | Reference * [Differences between Notify-Twilio and Notify-Twilio Direct](https://www.servicenow.com/docs/MkiTZ2uiQAUEFQKWmNkC6g "Describes the differences between the Notify-Twilio and Notify-Twilio Direct drivers, including architecture, workflows, Twilio support, and task-initiated conference calls.") * [Notify workflow activities](https://www.servicenow.com/docs/p25UM7VbDcJNCbcQMqOseg "Notify workflow activities manage calls and SMS messages in Notify.") * [Components installed with Notify](https://www.servicenow.com/docs/p6yMnqduCk8kb2f1aSLlnA "Several types of components are installed with the Notify application.") * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) {#notify-landing-page__ul_zsn_wnv_qx} | [Table 1.] {#notify-landing-page__simpletable_g33_wwg_vt}