---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Play workflow activity

# Play workflow
activity {#r_WorkflowActivityPlay__clg_1ls_3x}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Play activity plays a sound file on a Notify call.{#r_WorkflowActivityPlay__wf-play-activity-shortdesc}

## Input Variables

Input variables determine the initial behavior of the activity.
{#r_WorkflowActivityPlay__table_pgm_tfy_jr__entry__2}

| Variable | Description |
|-|-|
| URL | Enter the URL of a sound file to play. If the URL is inaccessible, or if the audio file mime type is not supported by the telephony provider, the play activity is skipped. |
| Loop | Enter the number of times the sound file should play. |
[Table 1. Input Variables]

{#r_WorkflowActivityPlay__table_pgm_tfy_jr}

## Conditions

The conditions determine which transition comes after this activity. The
play activity does not specify any conditions by default.

You can create an error condition to handle errors with the sound file. The activity
transitions through the error condition if the specified sound file is not available, or has
an unsupported mime type. Supported mime types are listed on the Notify Audio MIME Types
\[notify_mime_type\] table.