---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Record workflow activity

# Record workflow
activity {#r_WorkflowActivityRecord__htz_hls_3x}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Record workflow activity records audio from a user on a Notify call.{#r_WorkflowActivityRecord__wf-record-activity-shortdesc}
Note:  
The Record workflow activity records Notify call but not the Notify conference call. To record the Notify conference call, you can set the Record activity variable on the [Join Conference Call](https://www.servicenow.com/docs/lO5HERFrrBUpEkWrwYfpVA "The Join Conference Call activity connects an incoming or outgoing call to a Notify conference call.") workflow activity.

## Input Variables

Input variables determine the initial behavior of the activity.
{#r_WorkflowActivityRecord__table_pgm_tfy_jr__entry__2}

| Variable | Description |
|-|-|
| Max duration (in seconds) | Enter the maximum duration, in seconds, allowed for a recording. |
| Timeout (in seconds) | Enter the amount of time to wait before ending a recording automatically when the caller is silent. |
| Finish Key | Specify the key a caller can press on their phone to end the recording. |
[Table 1. Input Variables]

{#r_WorkflowActivityRecord__table_pgm_tfy_jr}

## Scratchpad Entries

The activity uses the workflow scratchpad to store persistent values.

The record activity adds the recording variable
to the workflow scratchpad. This variable stores metadata about the recording, such as URl,
ID, and duration. You can access the following values from this variable.
{#r_WorkflowActivityRecord__table_o2s_wgy_jr__entry__2}

| Value | Description |
|-|-|
| recording.recordingDuration | The duration of the recording, in seconds. |
| recording.from_number | The caller's phone number, including country code. |
| recording.notify_number | The Notify phone number used to respond to the call, including country code. |
| recording.recordingID | The ID used by the telephony provider to identify the recording. |
| recording.recordingURL | The URL from the telephony provider to access the recording. |
[Table 2. Values written to scratchpad]

{#r_WorkflowActivityRecord__table_o2s_wgy_jr}