---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Summarize CI data

# View CI information with the ServiceNow Otto CI summarization skill {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of.

## Before you begin

Role required: sn_cmdb_user

## About this task

This procedure describes how you can manually access the skill. In addition, any agentic workflow can use the skill.

When a ServiceNow Otto skill is enabled, the ServiceNow Otto icon icon appears in the toolbar of the workspace.
For more information, see [Working in the ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Select a CI from the workspace or from any list view.  
   For example, select All and enter <kbd class="ph userinput">cmdb_ci.list</kbd> in the search filter. Select a CI to open its CI form.
2. Select Summarize in the ServiceNow Otto box.  

   ServiceNow Otto generates and displays summary information for the CI, as in this example.

3. **Optional:** Provide feedback, copy the response text to the clipboard, or refresh the response.

   | Option | Procedure |
   | Provide feedback for the summary | If you think that the response was helpful, select thumbs-up ![](). If you think that it wasn't helpful, select thumbs-down ![](). This feedback improves the agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the agentic AI logs (sys_generative_ai_log_list.do). |
   | Copy the summary | Select the copy to clipboard icon ![]() to use the response information for another purpose, such as pasting into an email. |
   | Refresh the summary | If you think that data might have changed after you viewed the response, select the redo icon ![]() to refresh the response information. |
   |-|-|

   {#na-cmdb-agent-ci-summarizer__choicetable_md1_nyf_xyb}
**Related tasks**   

* [Configure the CI summarization skill](https://www.servicenow.com/docs/bWEDnK~EuaaZLwGDSY3QFw "Review and configure the settings of the ServiceNow Otto for CMDB CI summarization skill to restrict the availability of the skill to certain users or conditions.")