---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create a CI

# Create a CI using ServiceNow Otto {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The Create configuration item agentic workflow accepts your natural language request to manually generate a valid CI in the class that you specify.

## Before you begin

Role required:

* ServiceNow Otto for CMDB v2.4 and earlier: sn_cmdb_editor and now_assist_panel_user
* Starting with ServiceNow Otto for CMDB v2.5: sn_cmdb_admin and now_assist_panel_user
* Starting with ServiceNow Otto for CMDB v3.0: sn_cmdb_editor and now_assist_panel_user
{#na-cmdb-awf-ci-creator__ul_vs1_bvc_23c}

## About this task

Occasionally, you might create a CI manually. To help you, the Create configuration item agentic workflow accepts your natural language request and verifies that it understands which class the new CI should belong to. The workflow then checks Identification and Reconciliation engine (IRE) rules to determine the required attributes for the CI and requests that information. After you provide sufficient data, the workflow promotes that the proposed CI includes the attributes that you requested, complies with IRE rules, and is not a duplicate. The workflow then creates the CI.

The Create configuration item agentic workflow is particularly useful for adding CIs to tables accessed by Operational Technology because users might add physical CIs while unaware of the importance of managing CI data in the CMDB.  
Note:  
The workflow helps avoid creation of a CI whose class does not have an identification rule. For more information, see [Identification rules](https://www.servicenow.com/docs/63F~KcB9VvjvfxP5vbmMXA "The CMDB identification process relies on identification rules to uniquely identify CIs.").

To learn more about using the ServiceNow Otto panel, see [Working in the ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Use either of the following methods to start the process.
   * While working in the Service Graph Workspace or CMDB Workspace, select Create CI in the Quick Links section.{#na-cmdb-awf-ci-creator__ph-um-open-map-in-cmdb-ws}
   * While working in the Service Graph Workspace or CMDB Workspace, select the ServiceNow Otto icon and then enter <kbd class="ph userinput">create a ci</kbd>.
   {#na-cmdb-awf-ci-creator__choices_eff_tcq_zgc}
2. Enter the class of CI to create and then continue by answering the ServiceNow Otto questions.  
   To learn more about a field, select Explain the CMDB data model in the field's quick actions. For more information about this capability, see [Data Model Navigator app features](https://www.servicenow.com/docs/1MMQPX3xkzMOROyloM9Q4w "The Data Model Navigator app provides comprehensive information about CMDB tables, attributes, and relationships with context-aware guidance for specific use cases. While users can view the data, the primary purpose is to generate up-to-date indexed data for use by ServiceNow Otto agents and skills.").
3. **Optional:** Provide feedback, copy the response text to the clipboard, or refresh the response.

   | Option | Procedure |
   | Provide feedback for the summary | If you think that the response was helpful, select thumbs-up ![](). If you think that it wasn't helpful, select thumbs-down ![](). This feedback improves the agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the agentic AI logs (sys_generative_ai_log_list.do). |
   | Copy the summary | Select the copy to clipboard icon ![]() to use the response information for another purpose, such as pasting into an email. |
   | Refresh the summary | If you think that data might have changed after you viewed the response, select the redo icon ![]() to refresh the response information. |
   |-|-|

   {#na-cmdb-awf-ci-creator__choicetable_md1_nyf_xyb}