---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Remediate software data and attribute gaps

# Remediate software data and attribute gaps using AI agents {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the CMDB ingestion optimizer agent from the Software Asset Management advisor dashboard to review and apply ingestion source recommendations for flagged software products or CI classes.

## Before you begin

Role required: sam_admin or sn_cmdb_admin, plus now_assist_panel_user, to start an agent conversation with Ask Otto. A user with only the CMDB success advisor scope-user role can still select Ask Otto on the same card; see the following steps.

## About this task

The CMDB ingestion optimizer agentic workflow evaluates the software products and CI classes affected by a data or attribute gap on
the Software Asset Management advisor dashboard.{#na-cmdb-awf-ingestion-optimizer-t__ingestion-optimizer-task-context-para-1}

For more information about the ingestion sources this workflow recommends, see [Software data gap remediation using the ingestion optimizer agentic workflow](https://www.servicenow.com/docs/uNigKAQ0lgE_kSRJRuZAjw "The CMDB ingestion optimizer agentic workflow recommends Discovery patterns, Service Graph Connectors, and specialized ingestion tools to close software data and attribute gaps in the CMDB.") and [Improving CMDB data quality for SAM](https://www.servicenow.com/docs/access?context=cmdb-sa-sam-remediation&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US).

## Procedure

1. Open CMDB success advisor and select View insights for Software Asset Management.  
   The Software Asset Management advisor dashboard opens.
2. In the CMDB data quality insights generated by AI section at the top of the dashboard, locate the Software installs missing version card or the CIs missing CPU attributes card.
3. Select Ask Otto ![]() on the card.  
   If you hold sam_admin or sn_cmdb_admin and the now_assist_panel_user role, and the CMDB ingestion optimizer agent is available, Ask Otto opens a new ServiceNow Otto panel conversation with the agent. Otherwise, Ask Otto opens the affected installs list directly.

## Result

Continue in the ServiceNow Otto panel conversation to review the recommended Discovery patterns, Service Graph Connectors, and
specialized ingestion tools. Configuring a recommended source improves the CMDB data quality score in CMDB success advisor over time.