Recommend service graph connector agentic workflow

  • Release version: Australia
  • Updated March 18, 2026
  • 2 minutes to read

    • Sometimes you're not sure which integration to use to capture CI data. When you provide ServiceNow Otto with the name of a particular CI class, it can recommend the data sources or Service Graph Connectors and ingestion sources that can best populate CMDB data.

    Before you begin

    Role required: sn_cmdb_admin or cmdb_inst_admin

    About this task

    Incomplete CI data can lead to poor business outcomes and loss of trust in business-facing applications like Hardware Asset Management, IT Service Management, and ITSM Software Asset Management. Sometimes you're not sure which integration to use to capture required CI attribute data for a particular class (and, by extension, which associated business outcomes are affected when the data is missing). ServiceNow Otto provides recommendations for integrations that would help to capture the required data.

    Procedure

    1. Select the ServiceNow Otto icon to open the ServiceNow Otto panel and then perform the following procedure.
      1. To start the process, enter text similar to recommend an SGC.
      2. Enter the classes that you want to populate.

        Include the cmdb_ci prefix in the class name. Optionally, specify the attributes that you want to populate.

        Table 1. Example prompts
        Example prompt to start the process Example CI classes Example attributes
        recommend sgc cmdb_ci_computer all fields
        recommend connectors cmdb_ci_aix_server name, serial_number, model_id
        recommend sgc integrations cmdb_ci_hardware all attributes
        suggest connectors cmdb_ci_cloud_database, cmdb_ci_server, cmdb_ci_ip_address [If no attributes are specified, ServiceNow Otto assumes all attributes.]
      ServiceNow Otto presents the recommended Service Graph Connectors for the classes and attributes that you specified.
      • The list includes all data sources that populate the classes that you specified.
      • The list is ordered by the number of classes supported.
      • A connector might be listed for multiple classes.

      ServiceNow Otto lists the classes and attributes

    2. Follow the guidance on the ServiceNow Otto panel to determine the SGC connection to use or the Service Graph Connectors to install and configure for the data set that you specified.
      For more information, see Working in the ServiceNow Otto panel.
    3. Optional: Provide feedback, copy the response text to the clipboard, or refresh the response.
      OptionProcedure
      Provide feedback for the summary If you think that the response was helpful, select thumbs-up . If you think that it wasn’t helpful, select thumbs-down .

      This feedback improves the agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the agentic AI logs (sys_generative_ai_log_list.do).
      Copy the summary Select the copy to clipboard icon to use the response information for another purpose, such as pasting into an email.
      Refresh the summary If you think that data might have changed after you viewed the response, select the redo icon to refresh the response information.