---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Set up manage duplicate CIs skill

# Configure the manage duplicate CIs skill {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable and configure scheduled jobs that support the manage duplicate CIs skill.

## Before you begin

Role required: admin

## About this task

In this procedure, you enable scheduled jobs that support the manage duplicate CIs skill.

By default, all skills exist in the global domain. When you use AI in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the
summarization skill, AI only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data resides
only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see [Domain separation in the AI Admin Hub console](https://www.servicenow.com/docs/access?context=domain-separation-in-the-now-assist-admin-console&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). (Note that global domain is not the same as global scope. For more information, see [Exploring Next Experience pickers](https://www.servicenow.com/docs/access?context=next-experience-pickers&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).)

## Procedure

1. Enable the De-duplication: Populate Duplicate Task Data scheduled job.  
   For instructions, see [Components installed for duplicate CI remediation](https://www.servicenow.com/docs/36wQOeiEJ8deJvz_xAasgQ "Tables installed to support duplicate CI remediation (included in the com.snc.cmdb plugin).").
2. Enable the PopulateDuplicate Task Group Daily scheduled job to provide analysis of the root cause of remediation tasks.  
   For instructions, see [Components installed with CMDB Workspace](https://www.servicenow.com/docs/U9g9KwgU_3cZoJqio2pqOg "Several types of components are installed with the activation of the CMDB Workspace (sn_cmdb_ws) plugin, including properties, tables, user roles, and scheduled jobs.").
3. Enable the CMDB Health Dashboard - Correctness Score Calculation scheduled job.  
   The job improves the accuracy of summary details on the CMDB Health Dashboard. For instructions, see [Enable and configure a CMDB Health Dashboard job](https://www.servicenow.com/docs/nKxZDVXW9_DQaE6y1ZeN~g "Enable and configure the CMDB Health Dashboard jobs that process CMDB Health tests, to start calculating CMDB Health scores for the completeness, compliance, correctness KPIs, associated metrics, and relationships.").
{#na-cmdb-config-mng-dupe-ci-skill__steps_wkc_m2x_2dc}
**Related tasks**   

* [Use ServiceNow Otto to search the CMDB](https://www.servicenow.com/docs/R2ziq7f8YFsmfjL8kOcOFg "The Search CMDB agentic workflow enables you to search for CIs by specifying any of several attributes of the CIs of interest. The workflow accepts your natural language request, verifies your search goal, and then, depending on the information you provided, generates a keyword search, a single-table search with dot walks, or a multi-table search that involves relationship navigation. The workflow can infer CI relationship data to generate an appropriate query.")